Systems Engineer (Coupa Procurement and Risk Specialist)- ITDAI LC (Contractual)

International Monetary Fund • Washington, D.C., DC

292d

About The Position

The Lending & Corporate Unit (ITDAI LC) of the IT Department is seeking to hire a Systems Engineer. Under the direction of Deputy Unit Chief, the Systems Engineer serves as a member of the Coupa Platforms Family and provides a wide range of IT services. The successful candidate will be part of the platform delivery team and will be responsible for managing the Coupa platform, understanding business and functional requirements, carrying out system upgrades, designing and implementing solutions, providing end-user support, facilitating integrations, conducting training sessions, and identifying opportunities for process improvements. With Platform Owner, the system engineer will be the liaison between Procurement and Third-Party Risk Management stakeholders and Coupa while supporting business goals and initiatives. The role is expected to advise and execute on the best technical solutions while collaborating with the software vendor.

Requirements

• Advanced university degree in computer science, or related field of study or equivalent study plus a minimum of four years of relevant professional experience.
• Bachelor's degree in computer science or a related field of study plus a minimum of ten years of relevant professional experience.
• Strong knowledge of the Coupa modules: Coupa Risk Assess (CRA), Coupa Contract Lifecycle Management (CLMA), Coupa Sourcing and Supplier Information Management (SIM).
• Coupa Platform related certifications in the above modules.
• Excellent problem-solving skills, with the ability to anticipate potential challenges and develop proactive solutions.
• Excellent communication and interpersonal skills.
• Knowledge of Service Management and use of ServiceNow for management of Incidents, Service Requests, Problems, Enhancements, Tasks, etc.
• Ability to work in a fast-paced environment, set priorities, work under pressure, and follow through with assigned tasks with limited supervision.
• Experience with reporting and knowledge of analytics tools within Coupa to drive data-driven decision-making.

Nice To Haves

• Demonstrated ability to troubleshoot and resolve complex issues within Coupa, ensuring minimal disruption to business operations.
• Experience in conducting training sessions and workshops for end-users to enhance their understanding and efficient use of Coupa.
• Adept at negotiating with and managing relationships with software vendors and internal stakeholders to align with strategic business goals.

Responsibilities

• Responsible for day-to-day administration of Coupa, supporting users and troubleshooting/triaging user issues including data, process, Coupa configuration or integration related.
• Provide subject matter expertise regarding the implementation and management of the full lifecycle of Coupa, including requirements gathering, system design, testing, deployment, and post-go-live support.
• Understand and develop subject matter expertise to support integrations between Coupa and other key business systems.
• Identify gaps and opportunities for process improvements and automation leveraging Coupa functionality.
• Work with Business Analysts on functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
• Conduct business workflows training sessions for Coupa Support team as needed and engage in adoption initiatives of the Coupa Platform.
• Engage with Coupa and business stakeholders to understand pain points and business requirements to proactively identify opportunities for process and configuration improvements/automation.
• Maintain the Coupa Environments (Prod/Dev/Test), ensuring the configurations are always identical across all three environments.
• Manage Coupa system release upgrades by understanding and coordinating prioritization of new release features with users.
• Produce deliverables such as detailed design documentation, unit test plans, maintenance reference manuals, and user guides.

Benefits

• Contractual appointments at the IMF are renewable for up to four years of cumulative contractual service, pending incumbent's performance, budget availability, and continuous business need.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Master's degree