Systems Engineer, Co-Managed Services - Technology

SC&H Group External • Columbia, MD

23d • $85,000 - $95,000

About The Position

The Systems Engineer, Co-Managed Services will serve as a senior escalation point and technical subject matter expert within our service delivery team. This role ensures client environments, including Azure, Entra ID, VMware, servers, Intune, and Network/LAN, are operating at peak efficiency while aligning and setting internal security and configuration baselines. The engineer will also act as a key resource for select named clients, collaborating closely across teams and providing technical expertise. Work you'll do Serve as senior technical escalation for complex client issues across Microsoft 365, Azure, Entra, VMware, Windows server and Active Directory environments Own patching and Intune strategy, configuration, enforcement, and continual improvement Define and maintain security baselines within M365 / Intune and ensure client alignment. Provide advanced technical leadership and subject matter expertise for projects as needed Oversee day-to-day tasks and escalation support for a team of six support engineers Ensure adoption, configuration, and best practice usage of core toolsets (RMM, PSA, documentation, password management, monitoring). Stay current on Microsoft features and updates to support troubleshooting and advisory roles. Coach and mentor other staff ensuring consistent quality and operational excellence. Support selective client-facing engagements for key infrastructure accounts Create and maintain SOPs, technical documentation and knowledge articles to standardize operations.

Requirements

• Extensive experience administering and troubleshooting Azure, Entra ID, Intune, VMware, Windows Server, and M365 environments.
• Proven ability to lead escalations and provide advanced technical troubleshooting.
• Experience overseeing technical staff in day-to-day operations and escalations.
• Strong understanding of patching, configuration management, and operational baselines.
• Demonstrated experience creating project plans, budgets and presenting ideas to senior team members or leadership.
• Excellent communication and collaboration skills, with ability to engage in client strategy discussions.

Nice To Haves

• Bachelor's Degree in an IT/ Computer Science focused path
• 5-8 years of progressive technical experience and demonstrated ownership of complex infrastructure environments
• Microsoft certifications (Enterprise Administrator Expert, Security Administrator, Azure Solutions Architect) strongly preferred.
• Demonstrated life-cycle experience managing Storage Area Networks, Cloud Storage, Backup systems and VMware environments required

Responsibilities

• Serve as senior technical escalation for complex client issues across Microsoft 365, Azure, Entra, VMware, Windows server and Active Directory environments
• Own patching and Intune strategy, configuration, enforcement, and continual improvement
• Define and maintain security baselines within M365 / Intune and ensure client alignment.
• Provide advanced technical leadership and subject matter expertise for projects as needed
• Oversee day-to-day tasks and escalation support for a team of six support engineers
• Ensure adoption, configuration, and best practice usage of core toolsets (RMM, PSA, documentation, password management, monitoring).
• Stay current on Microsoft features and updates to support troubleshooting and advisory roles.
• Coach and mentor other staff ensuring consistent quality and operational excellence.
• Support selective client-facing engagements for key infrastructure accounts
• Create and maintain SOPs, technical documentation and knowledge articles to standardize operations.

Benefits

• As a 100% employee-owned firm, SC&H offers the unique benefit of real equity ownership for every colleague with at least 1 year of service.
• Watch your stake grow as your tenure increases and the firm achieves success.
• We also offer a comprehensive health plan with multiple options to suit your needs, at least 4 weeks of paid time off, 8 firm-paid holidays, 401k with employer match, and an annual firm trip for you and a guest to an all-inclusive tropical location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level