Systems Engineer 2 (Unified Comms)

Exelon • Joliet, IL

142d • $92,800 - $127,600 • Remote

About The Position

The IT Systems Engineer II position serves as the first progression in the role within the IT department. It requires demonstrated understanding of information technology, problem-solving skills, and the ability to work effectively both independently and as part of a team. Candidates will possess self-motivation, experience and skills to serve by providing technical insights to project managers and stakeholders regarding IT system solutions being deployed within the enterprise environment. The IT Systems Engineer II will support the design, configuration, delivery and maintenance of IT solutions with guidance of a Sr. Engineer or Manager. Must understand and support IT infrastructure, product and platform solutions. Demonstrated ability to support design and delivery of increasing complex IT system initiatives, to include cloud, non-cloud and hybrid-cloud systems. Work in collaboration with other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments. Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). Must reside within one of our offices in the following locations: LC3 (Oakbrook Terrace, IL), MOB (Philadelphia, PA), NCRO (Newark, DE), ETC (Newark, DE), BHQ (Baltimore, MD), Edison Place (Washington, DC), Chase Tower (Chicago) or Joliet, IL. No relocation is available.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Computer Networking.
• 2 - 4 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 3-6 years of relevant experience.
• Experience with system administration.
• Experience with drafting technical documentation.
• Experience transitioning work to operational teams.
• Experience with Cisco Unified Communications Manager, CCX, Cisco Unity, other Cisco telephony products.
• Demonstrated ability to use technical resources and collaborate to solve problems.
• Demonstrated ability to effectively communicate highly technical information in non-technical terminology (written and verbal).
• Demonstrated strong teamwork skills.
• Demonstrated knowledge of industry trends.
• Experience developing and implementing new technologies or platforms.
• Demonstrated ability to apply basic monitoring concepts and how tools are used to meet those requirements.
• Help to troubleshoot complex issues.
• Understanding and application of security best practices.
• Ability to create simple scripts to automate common tasks, create reports and troubleshoot issues.

Nice To Haves

• Certifications such as NERC-CIP, FERC, AZ900.
• Deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty.
• Shows initiative beyond pure implementation.
• Experience building highly scalable applications.
• Basic knowledge of financial impact analysis.
• Proficient understanding of project management principles & framework.
• Experience with Cisco Video Conference equipment.
• Experience with Oracle Telephony Technologies (EBCS and SBCs).
• Experience with Microsoft Teams and Enterprise Voice capabilities.

Responsibilities

• Participates in discussions with business partners and vendors to gather information.
• Support leadership, architecture, project teams and end users to identify system requirements and begin to perform feasibility analysis on potential changes related to existing and future security and technical architectures.
• Write system specifications, logical & physical architecture diagrams, and implementation plans.
• Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same.
• Work closely with others in the development of future plans, resource requirements, migration strategies, and project schedules.
• Provide input into presentations to Engineering and Architecture Review Boards.
• Responsible for engineering, documenting, implementing and supporting solutions at the component level, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same.
• Provide supporting data to leadership and peers about risks identified during business impact analysis, site risk assessments and disaster recovery planning.
• Design, support and maintain custom system integration with other platforms, specific to the needs of the customers.
• Maintain relevancy and knowledge in current and evolving emerging IT systems technologies.
• Maintain technical knowledge and business acumen within discipline or function.

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $92,800.00/Yr. - $127,600.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution.
• Medical, dental and vision insurance.
• Life and disability insurance.
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave.
• Employee Assistance Program and resources for mental and emotional support.
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: Bachelor's degree