Systems Engineer 1

Amentum•Annapolis Junction, MD

2d•$157,000 - $177,000

About The Position

Purpose and Impact: We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly. Work Schedule: Staff will be assigned to one of five teams that provide 24x7x365 coverage. The shifts rotate over 10 weeks in five 2-week periods as follows. Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day). Shift differential is available for the Mid shift (the differential is TBD). Period 1 – Mids – 4 on, 3 off, 3 on, 4 off Period 2 – Days – 3 on, 4 off, 4 on, 3 off Period 3 – Days – 3 off, 4 on, 4 off, 3 on Period 4 – Mids – 4 off, 3 on, 3 off, 4 on Period 5 – Straights – M-F only, 8 hours per day.

Requirements

Experience with or knowledge of: Online and telephone customer support
Experience with or knowledge of: Public Key Infrastructure (PKI)
Experience with or knowledge of: Attribute Based Access Control (ABAC)
Experience with or knowledge of: Entitlements Management
Experience with or knowledge of: LDAP directories
Experience with or knowledge of: SQL and basic database querying abilities
Experience with or knowledge of: RESTful services
Experience with or knowledge of: Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
Experience with or knowledge of: Linux operating systems
TS/SCI with poly
Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. 5 years of additional SE experience may be substituted for a bachelor’s degree for a total of 12 years.
7+ years of System Engineering experience in programs and contracts of similar scope, type, and complexity.

Responsibilities

Analyze system applications and perform troubleshooting.
Understand and communicate complex software systems.
Modify Confluence pages and write technical documentation to support customers.
Assist with educating/training customers on software capabilities.
Assist with understanding and defining customer needs.
Work independently
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.
Analyzes user requirements, the concept of operations documents, and high-level system architectures to develop system requirements specifications.
Analyzes system requirements and leads design and development activities.
Guides users in formulating requirements, advises alternative approaches and conducts feasibility studies.
Provides technical leadership for the integration of requirements, design, and technology.
Incorporates new plans, designs, and systems into ongoing operations.
Develops technical documentation.
Develops system Architecture and system design documentation.
Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.
Interacts with the Government regarding Systems Engineering technical considerations and associated problems, issues, or conflicts.
Ultimate responsibility for the technical integrity of work performed, and deliverables associated with the Systems Engineering area of responsibility.
Communicates with other program personnel, government overseers, and senior executives.