Systems Director - Order Management & Call Center Applications - Hybrid
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About The Position
The Systems Director is responsible for developing and aligning Genesco's eCommerce systems strategy with the Company's growth plans, overseeing the implementation of those strategies, managing department resources, establishing and maintaining relationships with key providers, and working closely with all relevant internal customers. The Director of Order Management and Call Center Applications leads a technical team in a dynamic environment that supports retail and eCommerce businesses. The systems are utilized across separate business units with distinct cultures and goals. The Director is responsible for providing strategic leadership and tactical guidance to IT professionals, ensuring high service levels, and leading innovative solutions to drive efficiency in order management and call center operations. This role requires strong expertise in IBM Sterling Order Management System (OMS) and call center technologies, along with leadership experience in software architecture and team management. Clear communication, timely execution, and a strategic mindset are critical success factors in this position.
