Systems Design Analysis

City of New York • New York, NY

4d

About The Position

The Office of Child Support Services (OCSS) puts children first by helping both parents provide for the economic and social well-being, health, and stability of their children. OCSS serves parents and guardians, regardless of income and immigration status. The program helps tens of thousands of children every year by bringing more income into the home. OCSS collects more than $700 million a year on their behalf. OCSS services include assistance with locating noncustodial parents, establishing parentage, establishing child support and medical support orders, collecting and distributing child support payments, and modifying and enforcing child support orders. Employment services and debt reduction programs are also available to noncustodial parents with a child support order. Under general supervision of the Director of Systems Analysis and Design, (Computer Systems Manager, NM-1), with wide latitude for the exercise of independent initiative and judgment, the Computer Associate (Software) II, functions as a Systems Design Analyst are responsible for the analysis design, test and release of custom applications and reports developed to support agency initiatives. S/he meets with business to document business requirements; prepares program specifications, application mockups and process flows, user stories and acceptance criteria; executes systems test and documents the results and defects, ensuring all requirements are met prior to the release. The Office of Child Support Services (OCSS) is recruiting one (1) Computer Associate SW II to function as a Systems Design Analysis who will:

Requirements

• APPLICANTS MUST BE PERMANENT IN COMPUTER ASSOCIATE (SW) CIVIL SERVICE TITLE
• 1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or
• 2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or
• 3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.

Responsibilities

• Develop and prepare business and functional requirements documentation / user stories related to existing systems, new Human Resources Administration (HRA) OCSS / Information Technology Service (ITS) development projects; prepares business and application workflows, GUI interfaces and reports for new applications as well as enhancements for existing applications; Responsible for delivering program analysis, functional designs/user stories, detailed user and technical specifications while ensuring these deliverables adhere to industry, HRA and NYS OTDA standards. Prepares specifications for documents and maintains quality control over these documents; logs them in the agency knowledge repository.
• Responsible for the development and coordination of testing and implementation plans and the preparation of queries, user manuals and guides to support OCSS staff ensuring they adhere to industry, HRA and NYS OTDA standards; develops detailed acceptance criteria and test scripts to validate the new functionality being developed; thoroughly test new application software, while documenting results; identify functional an technical defects that require resolution; perform quality checks before releasing to the business user. Coordinate User Acceptance Testing with in-house and external user groups and collaborate with the development teams to make corrections or enhancements.
• Manage the assigned projects throughout their lifecycle, which includes collaboration with the in-house or external analyst or development teams, training and procedure groups, and business users to answer questions, verify/confirm information, mitigate issues, determine resolutions/corrections respond to change request, and communicate on deliverables. Coordinate the implementation of the application into production, notifying end-users of completion and ensuring their accessibility.
• Work directly with business staff to gather requirements for all reports requests, gathering additional information and clarifications as necessary, programs macros and mail merge jobs in MS Office. Notifiy all parties involved of the development and QA timelines and current progress. Conduct comprehensive Quality Assurance testing of reports requested by the user groups, by verifying report data against sources such as WMS, ASSETS or NYCWAY and utilize Excel functions and Pivot tables to confirm date; deliver reports in the promised timeframe.
• Facilitate Joint Application Design sessions with the business; gather and analyze detailed business requirements, preparing specific proposals for new or existing systems; documents and distributes accurate meeting minutes; translates requirements into testable conditions using SMART, standards (Specific, Measurable, Attainable, Relevant, and Timely); identifies options for potential solutions and assessing them for both technical and business suitability. Provide a finalized set of requirements for each project in a specified amount of time to obtain signoff from business. Create and deliver presentations of the proposed solution to the user group, which includes the executives, directors, and staff.
• Serve as liaison between business and development team communication to both parties if any questions issues, or concerns arise; translate business terminology into technical specifications and vice versa. Endure that any changes to designs or scope are reviewed with all parties involved and are included in revised project plan. Conduct training of designated trainers for large projects, or user training for smaller projects.
• Accurately report project statues on time in ATS, estimating milestone tasks and dates for each project. Provide regular updates to the Director, notifying him of delays as well as any items requiring escalation. Presents status in weekly staff meeting in manner that is relevant to all attendees, providing detailed and accurate updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees