Systems Assistant, Troubleshooter 2nd shift

DSV•Naperville Township, IL

23d•$19 - $21•Onsite

About The Position

The WMS Troubleshooter is responsible for resolving WMS and Equipment failures whether human or otherwise. The WMS Troubleshooter will take a proactive approach to define and correct errors. Be available to answer questions and respond back to the team member as well as to the Super User as needed. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Requirements

Must have a high school diploma or general education degree (GED).
1 years’ experience working in a logistics/distribution/relevant environment.
1 years’ experience working with Warehouse Management Systems (WMS).
Be able to become MHE certified within 30 days of hire.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English (reading, writing, verbal)
Business writing proficiency
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Ability to take initiative and research best practices/efficiencies
Effective communication skills
Be innovative and proactive with operational and systems solutions
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Nice To Haves

1 year experience with Red Prairie/Cargo Write WMS
2-3 years warehouse/logistics support experience

Responsibilities

Ad hoc support to team to resolve equipment and or system errors
Deliver improvement proposals on warehouse activity and WMS system
Review WMS and operational processes to verify transactions are accurately executed
Create and submit reports daily on system/operational issues; both opened and closed
Assist warehouse staff in operational areas as needed.
Work overtime as dictated by business whether mandatory or voluntary.

Benefits

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

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