Systems Application Engineer

Eaton Corporation•Minneapolis, MN

About The Position

Perform Engineering duties for multiple AMI (Advanced Metering Infrastructure) field-based system deployments and help plan the assigned project by defining the design requirements that match the customer's needs with the supplied system. Create project scopes that include all the required hardware and software systems, bulk communications platform, and ancillary components, to create a functioning system and meet project objectives. Carry out technical project activities to achieve deliverables as defined by the System Deployment Manager in the Project Plan. Deliverables include: configuration of electric and water meters, customer hardware and software training and installation of software systems. Maintain project budget control. Use independent discretion to distribute company resources to meet project objectives. Identify, log, analyze and manage potential and actual issues and risks. Initiate corrective actions as necessary and escalate when appropriate. Provide application engineering expertise to assist the customer in making decisions to properly utilize product features to achieve the customer's expected value and provide training to customers on the installation, operation, and maintenance of Electrical Engineering systems and Services (EESS) hardware, software, and systems. Pursue Continuous Learning to achieve in-depth knowledge of features, capabilities, and limitations of all products and systems. Apply this knowledge to independently make decisions on issue resolution with customers. Ensure our customers are receiving high quality support by achieving our goals for our customer service metrics. Provide continuous improvement of processes by testing hardware and software and product training and assist with training material development as required and ensure product documentation and support materials meet the customer needs and provide feedback to management and development teams to improve. The application window for this position is anticipated to close on February 10, 2026. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Requirements

Bachelor's degree from an accredited institution
A minimum of 3 years' experience in an engineering role
A solid networking knowledge of computer communications including TCP/IP, SSH, and other protocols
Experience with Radio Frequency and Cellular Communications Systems
Experience with Communications Hardware, Firmware, and Enterprise Software systems
Experience with Electrical Utility Metering equipment and practices including metering programming software such as PC Pro +, L&G 1132, and others
Proven demonstrated skills in teamwork, time management, customer service skills, and ability to multi-task in an interrupt-based environment
Perform light lifting of 40 lbs. or less
Ability to present information to others in a persuasive way, professionally and diplomatically assert the leadership role that the title Systems Application Engineering Manager conveys
Demonstrated ability to take ownership of an assignment and achieve customer satisfaction
Capable of planning and executing presentations on specific products and services to internal and external customers to gain recognition and customer acceptance
Knowledge of front-end scheduling, engineering, and manufacturing process and lead times
Use project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle

Responsibilities

Perform Engineering duties for multiple AMI (Advanced Metering Infrastructure) field-based system deployments
Plan the assigned project by defining the design requirements that match the customer's needs with the supplied system
Create project scopes that include all the required hardware and software systems, bulk communications platform, and ancillary components, to create a functioning system and meet project objectives
Carry out technical project activities to achieve deliverables as defined by the System Deployment Manager in the Project Plan
Configuration of electric and water meters
Customer hardware and software training
Installation of software systems
Maintain project budget control
Use independent discretion to distribute company resources to meet project objectives
Identify, log, analyze and manage potential and actual issues and risks
Initiate corrective actions as necessary and escalate when appropriate
Provide application engineering expertise to assist the customer in making decisions to properly utilize product features to achieve the customer's expected value
Provide training to customers on the installation, operation, and maintenance of Electrical Engineering systems and Services (EESS) hardware, software, and systems
Pursue Continuous Learning to achieve in-depth knowledge of features, capabilities, and limitations of all products and systems
Apply this knowledge to independently make decisions on issue resolution with customers
Ensure our customers are receiving high quality support by achieving our goals for our customer service metrics
Provide continuous improvement of processes by testing hardware and software and product training and assist with training material development as required and ensure product documentation and support materials meet the customer needs and provide feedback to management and development teams to improve