Systems and Technology Support Specialist

CSU Careers • Northridge, CA

1d • $5,787 - $7,195 • Onsite

About The Position

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision of the Director of Finance and Operations (DFO), the Systems & Technology Support Specialist primarily delivers technical support to Windows (Dell) systems and is the main point of contact for Apple systems. The Systems & Technology Support Specialist works in collaboration with other college technology staff to support the students, faculty, staff and administration of the David Nazarian College of Business and Economics (DNCBE). This position provides technology support primarily to staff, administration and faculty. Incumbent provides consultation and advice to ensure hardware and software meet the needs of designated areas and follow college and University policies. Provides primary technical support for Windows (Dell systems) desktops and laptops; is the primary contact for Apple systems; also supports peripherals and iPads. Diagnoses and resolves complex hardware and software issues. Maintains, monitors, and proactively services technology assets. Researches, evaluates, and recommends new technology solutions. Coordinates and oversees the work of student assistants. Configures, deploys, and maintains new and repurposed computing equipment, including desktops, laptops, printers, multifunction copiers/scanners, iPads, and related peripherals. Applies patches and updates to Windows and Apple systems using enterprise tools such as Active Directory, SCCM, Qualys , Jamf, and related applications; verifies successful deployment and remediates issues. Assesses hardware/software lifecycle, recommends replacement or upgrades, and coordinates refresh and maintenance projects. Provides training, consultation, and guidance to end users on technology tools, usage, and best practices. Creates and maintains functional test environments to assess the feasibility and impact of upcoming technology changes within the existing infrastructure. Performs other duties as assigned. NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/fz64oeas0vnljd2zga80myd47basj678

Requirements

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• Demonstrates the ability to assist others in completing work assignments.
• Ability to: learn, adapt and incorporate new or updated operating and administrative systems into existing infrastructure; and maintain currency with changes in technologies and sees potential application to college environment.
• Ability to communicate effectively both orally and in writing, and can convey pertinent changes (to equipment, operations, campus guidelines, etc.) to relevant constituents via multiple methods.
• Exhibits strong customer service and interpersonal skills.
• Understands and has experience with coordinating inventory (purchasing, maintaining, determining useful life, replacing and deprovisioning).

Nice To Haves

• Experience in Windows 11 and Apple operating systems (macOS and iOS).
• Experience in creating and editing GPOs via Group Policy Management to administer Users, Groups, and Computers in Active Directory.
• Experience in deploying patches and software via System Center Configuration Manager (SCCM).
• Knowledge and experience in creating and editing MDM profiles to administer Apple devices via applications such as Jamf.
• Knowledge and experience in using Qualys.

Responsibilities

• Provides primary technical support for Windows (Dell systems) desktops and laptops; is the primary contact for Apple systems; also supports peripherals and iPads.
• Diagnoses and resolves complex hardware and software issues.
• Maintains, monitors, and proactively services technology assets.
• Researches, evaluates, and recommends new technology solutions.
• Coordinates and oversees the work of student assistants.
• Configures, deploys, and maintains new and repurposed computing equipment, including desktops, laptops, printers, multifunction copiers/scanners, iPads, and related peripherals.
• Applies patches and updates to Windows and Apple systems using enterprise tools such as Active Directory, SCCM, Qualys , Jamf, and related applications; verifies successful deployment and remediates issues.
• Assesses hardware/software lifecycle, recommends replacement or upgrades, and coordinates refresh and maintenance projects.
• Provides training, consultation, and guidance to end users on technology tools, usage, and best practices.
• Creates and maintains functional test environments to assess the feasibility and impact of upcoming technology changes within the existing infrastructure.
• Performs other duties as assigned.

Benefits

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees