Systems and Support Analyst

National Healthcare Solutions, Inc. • Dallas, TX

12h

About The Position

The Systems and Support Analyst will play a critical role in supporting, maintaining, and enhancing organizational technologies to ensure optimal performance and reliability. This position is ideal for someone passionate about system efficiency, data integrity, and delivering exceptional user support. The Analyst will collaborate across teams to sustain and evolve highly available, secure, and scalable solutions that empower our organization to operate at its best.

Requirements

• 2–3 years of hands-on experience providing systems administration and end-user support in a multi-site or enterprise environment.
• Strong technical aptitude with the ability to diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Solid understanding of Windows operating systems, Active Directory, and Microsoft 365 administration.
• Experience supporting enterprise applications, end-user systems, and integrations between business platforms.
• Working knowledge of IT infrastructure components — including servers, storage, networking, and virtualization technologies.
• Demonstrated commitment to data integrity, system reliability, and user satisfaction.
• Ability to prioritize and manage multiple tasks in a fast-paced, service-oriented environment.
• Excellent communication and customer service skills, with a collaborative, team-first mindset.

Responsibilities

• Provides day-to-day technical support for users across all systems, applications, and hardware to ensure reliable and efficient IT operations.
• Monitors, maintains, and troubleshoots servers, networks, and software applications to minimize downtime and quickly resolve issues.
• Assists with system updates, deployments, and configuration changes while ensuring proper documentation and change control procedures are followed.
• Ensures data integrity and system security by performing regular backups, patching, and proactive monitoring of critical infrastructure.
• Collaborates with IT team members, vendors, and business users to identify recurring problems and implement long-term solutions that improve system performance.
• Supports onboarding and training initiatives by helping users understand new technologies, tools, and best practices.
• Actively participates in continuous improvement efforts, recommending process and technology enhancements that increase support efficiency and user satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees