Systems Analyst

State of Maine•Augusta, ME

1d•Hybrid

About The Position

The Systems Analyst will play a key role in communication and facilitation between Program Partners, Vendors, and the Office of Information Technology in a vendor management capacity. This position will support applications within the Department of Health and Human Services (DHHS), ranging in size from client-based systems to enterprise-wide data management systems. This position will also support our internal Development Teams with process documentation.

Requirements

A four (4) year combination of higher level programming and or systems analysis and design experience.
A Masters Degree from an accredited educational institution in Computer Science may be substituted for two (2) years of programming experience.

Nice To Haves

The preferred candidate will have demonstrated the ability to define and resolve complex technical problems independently, and the ability to effectively communicate orally and in writing to both technical and non-technical audiences.
Experience with managing vendor-supported applications and vendor relationships.
Experience with designing, conducting, and evaluating system tests is desired.
Experience with application support and development in a team environment is required.
Experience with RFP’s and Contracts is a plus.

Responsibilities

Oversight/management of the vendor software development life cycle, as well as the project development cycle
Management of vendor compliance with IT contracts
Aiding with operations by identifying technical risks of a change to the application system
Facilitating technical issue resolution with multiple groups
Analyzing business problems and operations in depth, considering limitations imposed by the current automation environment, time requirements, personnel/financial resources, and desired results to develop functional requirements for a proposed system, including cost and time estimates for subsequent phases.
Studying and evaluating business problems and operations to produce feasibility, scope, and objective, and cost-benefit reports
Utilizing a ticketing system for tracking incidents and monitoring for resolution
Preparing/evaluating documents of understanding, automation system design plans, and detailed specifications to identify system design requirements, including cost and time estimates for subsequent phases, and facilitate the development and implementation of automation systems.
Coordinating with business partners and vendors to implement enterprise-wide systems
Communicating clearly and effectively at various levels
Working closely with all functional areas of an IT organization
Managing and coordinating small projects that involve multiple stakeholders
Leading and participating in system walk-throughs
Managing tasks in JIRA (or a similar tool) to facilitate releases and deployments
Developing productive business relationships with vendors and agency leaders

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.