Systems Analyst

CONAGRA • Chicago, IL

5h • Hybrid

About The Position

Reporting to a Manager of Information Technology, you will implement integrated systems solutions to technical and business problems at both tactical and operational levels. You will research, debug, and analyze software and system problems, model and recommend software and system solutions, and collaborate with and guide other Information Technology employees. You will partner with customers to ensure business or technical requirements are fulfilled with quality and participate across the development lifecycle through technical specifications, application configuration, development, testing, and implementation. In this role, you will support the delivery, configuration, and ongoing maintenance of Conagra’s UKG Workforce Management platform while working with stakeholders across Human Resources, Manufacturing, Legal and Finance to troubleshoot issues, refine processes, and support integrated system functionality.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.
• 3+ years of experience in Information Technology or a related role.
• 1-3 years of experience supporting timekeeping or attendance systems, with UKG Workforce Management preferred.
• Foundational understanding of UKG Workforce Management technical and functional capabilities.
• Communication skills to convey technical concepts to non-technical stakeholders and translate business needs into system requirements.
• Familiarity with data integrations between Human Resources or timekeeping systems and external vendors.
• Experience contributing to the delivery of Information Technology solutions or enhancements.
• Demonstrated experience working collaboratively in matrixed, cross-functional teams.
• Willingness to travel up to 10 percent annually.

Nice To Haves

• Experience supporting workforce management systems in a Manufacturing or Consumer Packaged Goods environment preferred.
• Experience collaborating with systems integrators, vendors, or Information Technology outsourcers preferred.
• Exposure to Continuous Delivery or Agile methodology preferred.

Responsibilities

• Support daily technical configuration, system maintenance, and monitoring of the UKG Workforce Management platform.
• Provide second-level support for end users, resolving issues related to pay rules, schedules, time-off accruals, attendance rules, workflows, and general system behavior.
• Support UKG Workforce Management Ad Hoc Reports, Dataviews, and related reporting needs.
• Support time clock hardware troubleshooting, including connectivity and firmware updates.
• Support integrations and data feeds between UKG Workforce Management and other systems such as Workday, partnering with internal teams and vendor partners as needed.
• Contribute to semi-annual SaaS release preparation by reviewing release notes and participating in user acceptance testing.
• Assist offshore support teams with escalated or critical incidents.
• Maintain process documentation, operational procedures, and change management artifacts.
• Gather business requirements, understand user needs, and evaluate solution approaches.
• Communicate with Information Technology teams, business partners, and leadership.
• Support adherence to data protection, security standards, and established processes.
• Stay current with UKG Workforce Management capabilities and related workforce management technologies.

Benefits

• Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
• Great pay, bonus incentive opportunity, matching 401(k) and stock purchase plan
• Career development opportunities, employee resource groups, on-demand learning and tuition reimbursement
• Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level