Systems Analyst

KELLER LOGISTICS GROUP, INC.-posted 3 months ago
Full-time
Defiance, OH
501-1,000 employees
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The Systems Analyst is responsible for all facets related to the transportation systems ecosystem, including maintenance, optimization of tools, technical support, problem resolution, training, and implementation, with a specific focus on trucking and freight brokerage operations.

  • Manages assigned projects and change requests by gathering requirements, conducting user needs analysis, designing solutions, preparing functional specs, and configuring systems
  • Investigate incidents, perform root-cause analysis, create/maintain runbooks, and drive problem-management fixes that prevent recurrence
  • Acts as liaison among vendors, technical teams, and business users to develop and finalize test plans
  • Updates system documentation following changes or enhancements
  • Delivers workshops, trainings, and supporting materials
  • Develops and maintains project and operational documentation
  • Creates and executes test scripts; participates in post-implementation reviews for process improvement
  • Monitors timelines, budgets, and deliverables to ensure targets are met
  • Ensures adherence to change management and quality assurance processes
  • Builds strong relationships with stakeholders and communicates effectively with teams and managers
  • Coordinates with vendors for enhancement requests, manages upgrade implementations, and keeps business units informed of impacts
  • Facilitate working sessions with Transportation/Brokerage teams; map current/future processes; write clear BRDs/FRDs and user stories with testable criteria
  • Identify automation and process-simplification opportunities; propose and deliver small wins that reduce clicks, errors, and cycle time
  • 3–5 years hands-on experience administering and configuring a TMS for asset-based trucking and/or brokerage
  • Strong business analysis fundamentals: requirements elicitation, process mapping, writing functional specs, and building UAT test cases/scripts
  • Organized, deadline-driven project execution with the ability to juggle multiple requests and stakeholders
  • Clear written and verbal communication; confident delivering end-user training and producing SOPs/playbooks
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