Production Support - 100% Remote In Texas

Texas Health & Human Services Commission-posted 24 days ago

Full-time • Mid Level

Remote • Austin, TX

1,001-5,000 employees

Administration of Human Resource Programs

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The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Systems Analyst V position within the Access and Eligibility Services (AES), Data Management & Reporting Division. Come work in an agency that truly values and believes in the mission of connecting Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an atmosphere that emphasizes quality of work, resilience, efficiency through innovation, productivity on a small but mighty team, effectiveness, and learning for continuous improvement. In addition, the ideal candidate will flourish in an environment that is focused on providing technological support, data analysis, and other creative solutions required by the business areas. To be successful in this role, you must have excellent customer service skills, a strong working knowledge IT system, and the ability to work autonomously. Work involves maintaining the upkeep, configuration, and reliable operation of systems. The candidate must have the ability to work independently with little supervision and have some latitude for the use of initiative and independent judgment. Maintains a reliable, predictable work schedule. Performs other duties as assigned to maintain operations. Requires occasional after-hours and weekend work.

Monitors, maintains, and provides support for our processes, systems and interfaces. Identifies, investigates, and resolves production problems. This may include analyzing problems, coding, testing, implementing, and training of other technical staff and/or customers. Handles any exceptions or performance problems as they occur. Monitors, troubleshoots, and addresses exception or performance issues for applications, reports, and databases. Calls in tickets to Helix for system performance issues. Resolves critical system performance issues. Researches and corrects system defects. Performs exploratory research of system processes. Explains system functionality to end users. Performs workload transfers. Updates workload by adding, removing, or updating data to existing fields. Enables and disables automated reports and functionality. Updates distribution lists for automated reports. Updates form definitions and questions.
Data Quality/Integrity/Management: Monitors and ensures data quality, loading data into databases from a variety of sources, as well as formatting and automating data feeds, to be used as input for on-going and ad-hoc reporting, performance dashboards and other reports. Develops scripts or code to extract, compile and present data or models using computer programming languages such as SQL. Cleans and prepares data, as necessary, to produce data required for stakeholders. Extracts data from multiple sources for multiple report products. Ensures accuracy of data included in reports
Develops technical documentation for internal IT staff or external customers. Coordinates development and/or review of functional documentation for customers as it relates to a technical solution developed. Undertakes knowledge transfer to colleagues. Performs mentoring and produces documentation that results in knowledge transfer to other colleagues within the team to aid in the development of their skills.
Ensure compliance with IT policies, standards, and regulatory requirements. Implement and maintain security policies, including access control, data integrity, and system backups. Conduct regular security assessments and respond to security incidents. Collaborate with the IT security team to implement and enforce security measures. Maintain accurate documentation of systems, configurations, and procedures. Participate in audits and provide necessary documentation as required.

Excellent problem-solving skills and ability to work under pressure.
Strong communication skills and ability to work effectively in a team environment.
Knowledge of, and experience with, technical solutions and development for planning, reporting, analysis, and implementation.
Knowledge of data quality and integrity processes.
Knowledge of and experience with SQL and other query languages.
Knowledge of and experience with database management tools.
Skill extracting, organizing, quality checking and managing datasets.
Skill in using Extract, Transform and Load tools.
Skill in researching and troubleshooting data issues and solving complex problems.
Ability to analyze systems, procedures, and problems to develop solutions.
Ability to perform detailed work accurately.
Ability to learn and apply new technology.
Ability to demonstrate strong written and verbal communication skills.
Ability to craft and maintain concise technical documentation and reports, and to make oral presentations to a variety of both technical and non-technical audiences.
Ability to work both independently and in a team environment.
Ability to be flexible and creative with data demands.
Ability to be flexible and handle multiple priorities.
Ability to exercise independent judgment and show initiative.
Ability to work independently with little supervision.
Experience in troubleshoot problems and issues identified by support tools and implement corrective actions quickly.
Two or more years of professional experience in maintaining complex web-based or client/server applications.
Graduation from an accredited four-year college or university with major coursework in Computer Science, Management Information Systems, or a related field. Experience and education may be substituted for one another, on a year- for-year basis.

Prefer experience maintaining database applications using relational database management software.
Prefer experience supporting reports using report development tools.
Prefer experience with Microsoft Visual Studio, Microsoft SQL Server, and Microsoft Report Designer software.
Prefer experience supporting applications using a .NET front end with a SQL Server back end.

comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
defined benefit pension plan
generous time off benefits
numerous opportunities for career advancement

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Production Support - 100% Remote In Texas

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