Systems Analyst V (Lead) - Information Technology Div.

Texas Department of Transportation • Austin, TX

78d

About The Position

In this lead role, the incumbent will oversee complex computer systems analysis to support TxDOT’s IT infrastructure. Responsibilities include analyzing user requirements, procedures, and operational challenges to automate workflows or improve existing systems. The position provides strategic oversight and technical guidance for the development, testing, implementation, and maintenance of IT projects, programs, and systems. The role also involves managing multiple Tech Lounges (walk-up customer support desks), conference technology support, and field service technician teams. Additionally, the incumbent coordinates information services and technology initiatives that deliver business value while minimizing operational disruptions. This position operates with extensive latitude for independent judgment and initiative and reports directly to the Section Director or Branch Manager.

Requirements

• Bachelor's Degree in Computer/Management Information Systems, Computer Science, or related discipline.
• 5 years of experience in systems analysis, application systems support, or related work experience.
• Valid driver's license.

Nice To Haves

• Exercises logic and reasoning to define problems, establish facts, and draw valid conclusions.
• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to the functional area.
• Analyzing and organizing business and technical data to inform strategic decisions.
• Communicating technical information effectively to diverse audiences.
• Maintaining effective working relationships with others.
• Applicable knowledge of computer software applications and hardware.
• Using and supporting applicable computer systems.
• Scheduling, testing, installing, and implementing computer programs/systems.
• Operational Execution & Problem Solving.
• Troubleshooting computer systems.

Responsibilities

• Serves as a lead worker, providing guidance and oversight across assigned programs.
• Performs operational oversight and drives process improvements for the Tech Lounge, Conference Support, and Field Services Programs.
• Coordinates the development, implementation, and maintenance of IT/IS architecture, including processes, policies, standards, procedures, and associated roles and responsibilities.
• Makes recommendations for ITD processes related to hardware and software technology planning, development, and implementation.
• Analyzes new or existing procedures, information systems, and utility programs for efficiency and effectiveness.
• Monitors and collects data to evaluate the strengths, weaknesses, and performance of existing technologies.
• Monitors changes in hardware and software and communicates updates to end users.
• Troubleshoots and analyzes technical problems associated with hardware and local applications.
• Manages the ticket queue in accordance with Service Level Agreement (SLA) requirements.
• May be accountable for developing, coordinating, or advising on metrics, audits, and root cause investigations.
• Performs other job responsibilities as assigned.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees