Telecom Consultant - 25-33004

NavitsPartners•Minneapolis, MN

1d•Hybrid

About The Position

An organization is seeking a Systems Analyst (Telecommunications) to support and enhance enterprise telephony and call processing systems. This role involves operational support, vendor coordination, and participation in planning and migration initiatives for telephony platforms.

Requirements

Minimum 5 years of experience supporting classic on-premises PBX telephony systems
Minimum 5 years of experience managing work with third-party telephony support vendors
Minimum 5 years of experience gathering requirements for telephony-related projects
Strong ability to work independently as well as in a team environment
Solid troubleshooting, documentation, and communication skills
Candidate must reside in Minnesota
Availability to work primarily onsite as required

Responsibilities

Provide support for incidents and service requests related to telephony services and call processing systems
Manage escalations and coordinate issue resolution with telephony vendors
Participate in planning meetings and gather information related to telephony initiatives
Advise on vendor contracts and telephony support agreements
Assist with planning, migration, and implementation of new telephony and call processing systems
Work both independently and collaboratively within cross-functional teams

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