Systems Analyst Team Lead Biloxi 5124

Keesler Federal Career • Biloxi, MS

2d

About The Position

Provides business application support for core system and business applications used by the various business units. Acts as second tier support for software problems in frontend and backend systems. Performs production activities that include application upgrades and maintenance. Work closely with third-party vendors to ensure problem resolution, or successful software or hardware implementation. Reviews, analyzes, and evaluates business systems and user needs. Responsible for application configuration in consultation with the business process owners, application patching, and release management of the business application offering at the credit union. Provides customer support for business applications as well as for complex technical systems and performs configuration changes to production applications for company team members. Works with business process owners to solve business problems using available applications.

Requirements

• Equivalent to a college degree (BS or BA in a relevant field).
• Prior supervisory experience preferred.
• Three to five years of similar or related experience in supporting business applications environments within a financial institution environment (experience with core, CRM, imaging and check processing technologies.)
• Able to execute multiple complex projects within required timelines and expectations.
• Familiarity with agile frameworks, including Scrum.
• Experience with Microsoft Office products, including Word, Excel, and PowerPoint.
• Working knowledge and understanding of financial institution operation and business processes including technology solutions used in financial institution operations.
• Excellent communication/influence skills required, including reports; presentations; group facilitation skills; ability to develop professional relationships.
• Experience with systems analysis tools, data extraction, database queries and updates, and report writing tools.
• Thorough familiarity with problem analysis and excellent level of problem-solving capabilities to establish adequate solutions to operating problems.
• Must be highly organized and capable of handling multiple tasks concurrently, are able to redirect priorities based upon current workload (Ability to react to current situations).
• General knowledge of production cycles and projected results of those cycles for related applications.
• Ability to review test results and correlate those results to the effectiveness of the respective application.
• Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
• Demonstrated leadership, conceptual thinking and analytical skills.
• Must be able to perform all functions independently with minimal supervision in a reasonable amount of time.
• Stays current with emerging technology trends.
• Must be flexible to work after-hours and on-call.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Nice To Haves

• Prefer experience with Jack Henry technologies, specifically Symitar Episys and other employed technologies.

Responsibilities

• Oversees all current activities and projects assigned to subordinates and provides the Enterprise Applications Manager and senior management with regular progress reports and on-demand status updates.
• Coaches and directs team in solving problems and provides support with difficult situations.
• Utilizes tact and knowledge to resolve issues, train on specific policies and procedural guidelines.
• Offers guidance, feedback and training to maintain maximum accuracy and efficiency of workflow processes.
• Works with development team and the product owner on backlog refinement.
• Internal subject matter expert on the designated deployed technology solutions to facilitate business process changes and re-engineer technical processes for greater efficiency.
• Provides primary interface with vendors to evaluate, implement, address, and coordinate new releases, patches, regulatory compliance and serves as the point of escalation during outages or periods of degraded software performance.
• Is the point of contact for business units in solving routine software and usability problems.
• Adheres to the change management process for all changes made to system components by creating specifications in a manner that allows for notification to affected parties and recovery from the change in the event it is necessary.
• Responsible for documenting procedures for deployment of products in a manner such that future deployments and redeployments are repeatable with a high degree of success.
• Executes and facilitates periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure.
• Contributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures.
• Provides superior member service while managing relationships with end users, business area leaders, and vendors to ensure deliverables exceed expectations.
• Assist in preparation and testing of annual disaster recovery.
• Responsible for general administrative functions such as processing purchase orders, Vendor Due Diligence documentation, maintaining vendor records and processing invoices.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Utilizes The Member Advantage AIDINC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures.
• Provides back up for team members where needed.
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees