ITPROUS_PS_SC_110824_11443 -1_Systems Analyst - Project Lead

ITProFound•Columbia, SC

About The Position

Emphases for the System Analyst candidate are to support system activities in SCION (the current EDSS) and procurement/implementation of the new EDSS. The System Analyst will need to learn the system capabilities and become an expert in that system to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. The candidate works in a team environment with other Information Technology staff, Project Management Office, and Program Area system Owners to support the system and users. Specific duties and responsibilities include but are not limited to the following: Study and learn system capabilities assigned Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices. Work with Program Area System Owners to learn their business functions and needs Provide system user support Assist staff in resolving system -related problems Assist with System user account permissions and security Provide and assist with system user training when onboarding new staff as well as individual training Attend and provide program area support SCION related events as needed Create and maintain supporting system and training documentation. Maintain SharePoint content associated with system collaboration sites Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness Monitor and Identify system data quality issues and work to improve data accuracy Review and monitor usage reports Assist with the system software life cycle process Coordinate and assist with system testing and production validation Work with Program Area and IT to present key information for improvements Maintain system protocols by writing and updating procedures

Requirements

Knowledge of Information Technology Field, best practices, organization, and operations
Ability to learn new systems and become an expert
Excellent written, oral, and interpersonal communication skills
Excellent Customer Service skills and provide system support
O365 products and Applications (Word, Excel, PowerPoint, outlook, Teams, SharePoint)
System Analysis, monitoring, and reporting on system performance and data quality
Flexible and easily adapts to changing priorities
Ticketing System

Nice To Haves

Ability to establish positive working relationships with technical staff, customers, and others involved in data -centric management.
Microsoft Visio
MS Office 365
Ticketing Software
Experience with industry standard information security practices

Responsibilities

Study and learn system capabilities assigned
Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
Work with Program Area System Owners to learn their business functions and needs
Provide system user support
Assist staff in resolving system -related problems
Assist with System user account permissions and security
Provide and assist with system user training when onboarding new staff as well as individual training
Attend and provide program area support SCION related events as needed
Create and maintain supporting system and training documentation.
Maintain SharePoint content associated with system collaboration sites
Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness
Monitor and Identify system data quality issues and work to improve data accuracy
Review and monitor usage reports
Assist with the system software life cycle process
Coordinate and assist with system testing and production validation
Work with Program Area and IT to present key information for improvements
Maintain system protocols by writing and updating procedures