Systems Analyst - Multiple Levels

Big Sandy Health Care, Inc. • Prestonsburg, KY

96d

About The Position

The position involves providing helpdesk support and resolving problems as needed. The role requires monitoring and responding quickly and effectively to requests received through the IT helpdesk, documenting internal procedures for resolving issues, and assisting with the onboarding of new users as well as terminating access for exiting employees and volunteers. The position also includes assigning users and computers to proper groups in Active Directory, performing timely workstation hardware and software upgrades, and coordinating various computer system functions. Additionally, the role involves collecting information to analyze and evaluate existing or proposed systems, customizing, upgrading, integrating, and testing software for users, and installing, testing, maintaining, and supporting operating systems and hardware. The position requires travel to multiple locations throughout the organization to carry out job duties, troubleshooting and resolving hardware, software, and connectivity problems, documenting projects, and maintaining hardware and software inventories.

Requirements

• High school diploma or equivalent and completion of a technical school program of study in information technology or an associate degree in information technology.
• Minimum of 4 years of familiarity and experience in an information technology support role.
• Knowledge of customer service standards and procedures.
• Knowledge of HIPAA standards and requirements.
• Excellent written and verbal communication skills.
• Possesses a current license to operate a motor vehicle and a clean driving record (must be insurable).

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, Networking or related field.

Responsibilities

• Provide helpdesk support and resolve problems as needed.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Document internal procedures for resolving issues.
• Assist with onboarding of new users and terminating access to exiting employees/volunteers.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.
• Coordinate and integrate various computer system functions.
• Collect information to analyze and evaluate existing or proposed systems.
• Aid in customizing, upgrading, integrating, and testing software for users.
• Install, test, maintain, and support operating systems and hardware.
• Travel to multiple locations throughout the organization to carry out job duties.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
• Document projects and write user instructions.
• Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
• Maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
• Install, operate, and repair printers, copiers, desktop computers, laptops, tablets, networking equipment, and other information technology dependent devices at various locations throughout the organization.
• Perform problem resolution and provide on-call support for computer/network systems.
• Responsible for full and partial systems backup and shutdown, minor computer corrections, maintain logs of backups and any errors incurred.
• Perform miscellaneous job-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees