Systems Analyst - Messaging

Truist•Atlanta, GA

2d•Onsite

About The Position

The Messaging Systems Analyst is responsible for the engineering, operations, and continuous improvement of Truist’s enterprise messaging platforms. This role supports highly available, secure, and compliant email and messaging services used across the enterprise, with a focus on Microsoft Exchange, email security, compliance, and secure message delivery. This role partners closely with architecture, cybersecurity, risk, and operations teams to ensure messaging services meet business needs, regulatory requirements, and Truist technology standards. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in our Truist hubs.

Requirements

Bachelor’s degree in Information Technology-related field, or equivalent education and related training
Six years of experience or equivalent proficiency in application analysis and design
Excellent verbal and written communication skills
Ability to work independently or as a member of a team
Ability to direct and train other team associates
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

Experience in a financial services or other highly regulated environment.
Experience with Microsoft 365 administration beyond Exchange (e.g., identity, security integrations).
Scripting or automation experience (PowerShell preferred).
Experience supporting large-scale, highly available messaging environments.
Familiarity with audit, risk findings, and remediation processes.
Microsoft or messaging-related certifications (preferred but not required).

Responsibilities

Gather, formulate and define requirements to solve intermediate to complex messaging problems.
Engineer, support, and enhance enterprise messaging platforms, including: Exchange Online Exchange SE (Subscription Edition) or 2019 Microsoft Outlook (desktop, web, and mobile)
Design, implement, and maintain secure email and message hygiene solutions, including: Cisco IronPort Proofpoint Secure Email Relay solutions
Administer and support enterprise messaging and compliance platforms, including: Enterprise RightFax or similar e-faxing solution Global Relay (archiving, supervision, retention)
Monitor system health, performance, and availability to ensure SLA and uptime commitments are met.
Partner with Cybersecurity, Risk, Legal, and Compliance teams to ensure messaging platforms meet regulatory, security, and audit requirements.
Support incident response, root cause analysis, and remediation for messaging-related issues.
Participate in platform upgrades, migrations, and modernization efforts aligned to Truist’s technology roadmap.
Develop and maintain technical documentation, operational runbooks, and standard operating procedures.
Contribute to automation and operational efficiency initiatives where applicable.
Provide Tier 3 support and mentoring to junior engineers as needed.
Participate in on-call rotation as required.