Systems Analyst ll

Custom Computer Specialists • Yorktown, IN

9d • Hybrid

About The Position

We’re partnering with eKeeper, a CCS company, to find a skilled Systems Analyst ll to join their tight-knit, high-performing technology team. If you’re looking for a role that pairs a small-company feel with robust benefits and exposure to diverse technology environments, this opportunity is for you. eKeeper offers health insurance, paid time off, branded attire, and more. In this role, you’ll be part of a team known for delivering high-availability, high-reliability solutions to clients. You’ll leverage both your technical expertise and proactive mindset to resolve issues, keep critical systems running efficiently, and support a growing client base. If you want to grow your skills within a reputable and expanding IT organization, this is an excellent fit.

Requirements

• 5+ years of hands-on IT experience (preferred), including support of Windows Server, applications, Cisco routing/switching, and NAS/SAN technologies
• Strong critical-thinking, troubleshooting, and project execution skills with minimal downtime
• Excellent written and verbal communication skills and a client-service, results-oriented mindset
• Self-motivated, detail-oriented, and adaptable, with a strong sense of ownership and a “get it done” attitude
• Ability to work independently and collaboratively while managing changing priorities and complex IT environments
• Willingness to obtain and maintain required technical certifications and stay current with evolving technologies
• Ability to travel to client sites within a 60-mile radius of Yorktown, IN

Responsibilities

• Provide Tier 2/3 technical support and serve as an escalation point
• Install, configure, and maintain Windows Server environments, including Active Directory, DNS, DHCP, GPOs, Exchange, and Microsoft 365 (hybrid)
• Manage Microsoft and third-party applications such as Hyper-V, SQL Server, MDT, WSUS, and security/2FA solutions
• Configure and maintain network infrastructure, including firewalls, routers, switches, WLANs, and redundant, security-focused systems
• Support phone systems and deliver day-to-day IT support for hundreds of users across multiple client environments
• Plan, lead, and implement technical projects; create and maintain system, network, and process documentation
• Provide onsite and on-call support as needed and contribute ideas to continuously improve technical operations

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off
• Company attire
• Community involvement programs
• Cell phone allowance
• Complimentary snacks, drinks, fresh popcorn, and coffee in the office
• Certification bonus pay (up to one year post-achievement)
• On-call bonus pay
• Hybrid work environment
• Opportunity to work alongside a diverse and highly skilled team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees