Systems Analyst IV

Texas Facilities Commission • Austin, TX

380d • $70,000 - $70,000 • Onsite

About The Position

The Systems Analyst IV position at the Texas Facilities Commission involves managing conference room facilities and Windows systems administration. The role requires a highly skilled individual to ensure the seamless operation of audio-visual and technical equipment in a professional conference environment. The ideal candidate will perform complex computer systems analysis work, provide technical support, and deliver excellent customer service while working independently.

Requirements

• Graduation from an accredited four-year college or university with major coursework in computer science, MIS, graphic arts and multimedia production or a related field is generally preferred.
• Three years of experience in Windows server and PC system administration work.
• 2+ years experience administering Office 365, and/or Mobile Device Management, and deployment of PC, MacOS and iOS devices/Apple devices.
• Microsoft MCSE strongly preferred.
• Valid State of Texas drivers license.

Nice To Haves

• Intermediate knowledge of Audio, Video, Control, and other conference room supporting (operating) systems.
• Skill in the use of personal computers and applicable programs, applications, and systems, including email, spreadsheet, word processing, and database software.
• Skill in using effective organizational, time management, and planning methods.
• Ability to maintain effective working relationships with peers, agency personnel, tenants, customers, and the general public.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; in solving problems; in scheduling, testing, installing, and implementing system software; and in troubleshooting computer systems.
• Ability to recognize, analyze, and resolve complex technical issues; to analyze systems and procedures; to write and revise standards and procedures; to handle multiple projects, to use administration, and other system administration tools, to communicate effectively; and to train others.
• Must stay current in technology trends and skills to continue to be a value-add to department.
• Ability to be self-motivated and complete work in a timely manner.
• Ability to stay focused on priorities and ensuring timely work delivery.

Responsibilities

• Manage conference room facilities to ensure they are well-maintained and fully operational.
• Provide audio-visual equipment set-up, troubleshooting, and problem resolution.
• Oversee the maintenance of conference equipment, including procuring and monitoring vendor services.
• Offer technical support for computers/notebooks, wifi, projectors, internet video streaming, A/V equipment, and other related technologies within the context of conference room functions.
• Work independently, communicate effectively, and make sound decisions to ensure customer satisfaction.
• Deliver excellent customer service and build strong customer relationships.
• Develop multimedia (audio/video) presentations.
• Assist in collecting, organizing, and maintaining content for executive board room meetings.
• Respond to emergency communications as needed.
• Install and maintain workstation software and hardware.
• Maintain detailed records tracking agency hardware and software inventories.
• Determine requirements and specifications for new agency hardware and software.
• Create requisitions for goods and services required for the Information Systems program.
• Provide second-tier support for agency staff in the use of their computer resources.
• Oversee, perform, and provide guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks.
• Assist with application and/or functional support for systems utilized at the agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree