Systems Analyst IV – Environmental Release

Cleveland Clinic

66d

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Systems Analyst IV applies technical expertise to automated system products through all phases of the system development life cycle including the design, development, implementation, modification, planning, estimating, feasibility testing and evaluation of automated systems. When you join our team, you will be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Requirements

• Bachelor's degree in information technology/computer science, Health Sciences, Healthcare Admin, or related field.
• ITIL Foundations certification is required within six months of the position start date for Information Technology Division caregivers.
• Six years of system implementation experience, including directing, planning, and scheduling a major information system project.
• OR High School Diploma / GED or equivalent and nine years of experience.
• OR Associate’s Degree and seven years of experience.
• Strong analytical, administrative, presentation, and project management skills.
• Effective communication skills (both written and verbal) and the ability to work independently.

Nice To Haves

• Understanding of change management frameworks (e.g., ITIL, ServiceNow, etc.)
• Strong understanding of Epic upgrade cycles, release notes, and SU processes.
• Strong understanding of Epic release management best practices, including build migration, and environment refreshes.
• Experience with Epic release notes and release management tools (e.g., Nova, Sherlock, etc.)
• Experience coordinating system refreshes, patching, and environment cloning in collaboration with infrastructure teams.
• Ability to oversee data integrity, system stability, and performance monitoring during environment transitions.
• Demonstrated ability to plan, schedule, and coordinate multi-application releases across multiple teams.
• Skilled at risk management, mitigation planning, downtime coordination, and rollback strategies.
• Excellent communication and collaboration skills with both technical and clinical stakeholders.
• Proven ability to work with Epic Technical Services, Application Analysts, DBAs, Network Engineers, Testing Coordinators, and Operations.
• Strong problem-solving, troubleshooting, and incident resolutions skills.
• Experience leading 'Go/No-Go' meetings and presenting release readiness updates to Leadership.
• Ability to translate technical environment constraints into business impacts for Leadership.
• Experience with Agile, Scrum, or hybrid project management methodologies.
• Familiarity with Epic environments and branching strategies (e.g., project vs. upgrade vs. production).
• Experience administering and supporting Epic Environments (production, non-production, training, etc.).
• Knowledge of testing frameworks and release sign-off practices.
• Direct experience with Epic Hyperdrive/Hyperspace, Interconnect, Bridges, Chronicles, Clarity/Caboodle, and related modules.

Responsibilities

• Maintain IT products, including planning and obtaining customer input and a knowledge of the existing functionality and limitations.
• Serve as the technical expertise providing guidance and direction to other professional staff and resolving complex problems.
• Participate in developing strategic plans for systems/applications development and modification within area of expertise.
• Review system requirements with customers and translate requirements into specific functions or deliverables.
• Analyze low chart processes and recommend ways to reduce steps and increase efficiency through technology.

What This Job Offers

• Education Level: Bachelor's degree