Systems Analyst - Intermediate ( Applications & Systems Support)

University of Pittsburgh Medical Center • Harrisburg, PA

123d • $35 - $53 • Remote

About The Position

The UPMC Hillman Cancer IT Team is looking to hire a full-time Systems Analyst- Intermediate to work out of our Harrisburg office and be primarily support of Central PA Cancer Centers. This role is Monday through Friday during daylight hours. Travel to other UPMC Hillman Cancer Center facilities is required, as well as an on-call rotation every 8-9 weeks, Occasional work from home is available. The UPMC Hillman Cancer Center IT Team is a group of top-notch information technology professionals who have made the decision to dedicate their skills and expertise to improving patient care and the pursuit of minimizing cancer's impact. The absolute best opportunities exist for innovation both in the cancer care delivery system as well as the rapid advancement in science that improves detection, treatment, and prevention. Candidates will see that our efforts have a direct and positive impact on the lives of so many people in need.

Requirements

• Typically has 2+ years' experience with modern technology and application support through education or practical experience.
• Highly driven and self-motivated to meet expectations.
• Ability to work independently and in a team-based environment.
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines.
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Nice To Haves

• Internal Current Employee and or Contractor
• Experience with PC/MAC hardware and software, desktop peripherals, printers, and networking fundamentals.
• Experience with Microsoft Active Directory, Exchange, SCCM, Group Policy, Mobile devices.
• Experience with installation and troubleshooting of PC/MAC hardware and software.
• Experience working in health care environments.

Responsibilities

• Provide day-to-day hardware and software support to the UPMC Hillman Cancer Centers
• Interact with end-user via Phone, Email, online chat or in person and provide excellent customer services to our customers.
• Ability to manage time, tickets and workload under the direction of leadership
• Complete documentation/flow charting of system builds and maintain team's existing documentation independently.
• Responsible for validating current documentation.
• Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Independently triage and resolve level 1 and level 2 support issues.
• Escalate level 3 support issues accordingly.
• Create and contribute to project tasks and milestones.
• Update all project management and time tracking tools accordingly.
• Ability to take full ownership of a project.
• Have an intermediate understanding of the application development life cycle.
• Maintain confidentiality of sensitive information at all times.
• Maintain data quality at all times.
• Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary.
• Assist with issue escalation where applicable.
• Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
• Create and review existing training documentation.
• Facilitate high-level user training sessions independently.
• Create and update processes.
• Ability to contribute to process improvement efforts.
• Review and validate functionality of application upgrades and implementations.
• Report back on any problems.
• Identify new functionality and/or hardware requirements as assigned.
• Ability to create test plans.
• Complete assigned tasks related to system integration.
• Validate testing.
• Ability to modify existing test plans.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions.
• Successfully completes projects, tasks, and initiatives by embracing a team-first approach.
• Works in collaboration with team and offers feedback, where appropriate.
• Shows the ability to adjust and be flexible to change by adapting approach when necessary.
• Mentors less experienced staff.
• Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
• Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

Benefits

• Full-Time position
• Regular employment status
• Day shift hours
• Occasional work from home available
• On-call rotation every 8-9 weeks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals