Systems Analyst - Integrated Teller

UFS LLC

13h

About The Position

The System Analyst Integrated Teller will analyze the company’s operating applications to provide optimal performance and integration of resources supporting the technological environment. This position will support upgrades, testing, change plans, operational tasks and document programs for operating systems, applications and process improvement.

Requirements

Experience in supporting financial back-office operations including teller and check processing a plus
Working knowledge of risk and security practices relating to workstations, servers, internet, etc.
Ability to use troubleshooting techniques to resolve PC workstation and server software issues
Knowledge of Microsoft Suite of products; Word, Excel, Outlook, PowerPoint, etc.
Strong analytical and troubleshooting skills
Excellent oral and written communication skills
Has a working knowledge of Microsoft IIS
Experience in supporting, installing, upgrading, and troubleshooting SQL and/or DB2
Experience in supporting, installing and patching Windows Servers and ancillary applications on servers
Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
Bachelor’s degree
3-5 years’ experience with Microsoft SQL and IBM DB2
MS Windows Server experience
Previous experience in the banking industry

Nice To Haves

Fiserv Premier experience a plus

Responsibilities

Provide support for assigned Fiserv Precision applications including Integrated Teller, TCM and SCO, ensuring high availability
Provide hands-on and remote troubleshooting and problem resolution
Drive efforts to proactively identify application or system issues improving availability and performance
Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
Complete projects, coordinate with team members and provide status updates
Complete customer onboarding projects as assigned
Assist on entry phases of applications systems analysis and programming activities
Track problems and bugs and communicate with customer as resolutions are implemented
Provide support for internal business units, maintain and setup processes as needed for assigned applications
Generate and maintain virtual servers; perform vulnerability management
Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
Perform problem-solving duties for supported applications for internal and external customers
Ability to train end users on the final product along with creating and maintaining technical business process documentation
Analyzing functional and/or technical processes
Windows Server testing for application patches and upgrades to MS SQL and DB2
Other duties as assigned