Systems Analyst III - RPA Development

Cleveland Clinic•Tigard, OR

11d•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. As a Systems Analyst III, you will focus on Robotic Process Automation (RPA) within Revenue Cycle Management (RCM) projects, designing, building, and implementing automation solutions to streamline workflows and improve operational efficiency. You will participate in feasibility analysis, planning, development, prototyping, implementation, and quality assurance of automated systems. A caregiver in this role works remotely from 8:00 a.m. -- 5:00 p.m. Candidates must reside in Ohio and be able to travel on-site to Main Campus and CCAC for meetings to be considered for this role.

Requirements

Associate’s degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field and five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR High School Diploma / GED or equivalent and seven years of experience OR Bachelor’s degree and three years of experience
Strong analytical, critical thinking and communication skills
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Nice To Haves

Bachelor’s degree
Microsoft, CompTIA, or equivalent certification
Experience with RPA platforms (Microsoft Power Automate; UiPath or similar acceptable
Basic programming or scripting knowledge (e.g., SQL)
Familiarity with Epic workflows
Prior experience in healthcare automation projects

Responsibilities

Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems.
Define training requirements and assist with automated systems training.
Recommend solutions to enhance system functionality.
Support and design department project assignments and small system implementation.
Provide input to solution development efforts.
Maintain schedules.
Track information system resources for assigned projects.
Report on project timelines and document performance.
Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements.
Maintain project task plans, documentation and communications.
Collaborate with business stakeholders to identify automation opportunities.
Analyze workflows and develop strategies for automation.
Build and deploy RPA solutions using Microsoft Power Automate (primary platform).
Maintain documentation and communicate progress to stakeholders.
Partner with internal teams to ensure alignment with Epic workflows where applicable.