Systems Analyst II

CRC Group • Charlotte, TX

106d

About The Position

We are seeking a seasoned Senior Systems Analyst to support and enhance our wholesale insurance platforms. This role combines systems analysis, application development, and vendor product support, with a strong emphasis on SQL and Azure cloud technologies. This role is part of enterprise engineering team developing and maintaining in-house developed applications and commercial-off-the-shelf vendor solutions. The ideal candidate will also bring experience in requirements gathering, mid-level development, functional and non-functional testing, project coordination, and integration across enterprise systems.

Requirements

• Bachelor’s degree in computer science, information systems, or related field.
• 5+ years of experience in systems analysis and application development.
• Programming experience in Scripting, VBA, .NET.
• Writing code to connect to databases, and consuming REST APIs.
• Experience in SQL Server database, including writing queries, procedures, SSIS.
• Experience supporting COTS vendor applications, SaaS products, and desktop applications.
• Strong testing background (functional and non-functional).
• Experience with client-server applications, with windows integrated authentication and SSO.
• Knowledge of Windows Server environments with understanding of how applications and APIs are deployed on Windows servers and IIS.
• Familiarity with Azure cloud concepts, M365, and Azure AD/Entra accounts & groups.
• Agile methodologies, including Scrum and Kanban.
• Excellent verbal and written communication skills.
• Strong collaborative and consultative skills.
• Ability to work independently or as a member of a team.

Nice To Haves

• Knowledge of wholesale insurance, insurance related applications.
• Development experience in .NET technologies and Azure cloud.
• Experience developing SSRS and Power BI reports.

Responsibilities

• Act as SME for assigned applications and provide level 3 support.
• Analyze business processes and system workflows to identify improvement opportunities.
• Collaborating with business leads to gather and document requirements.
• Creating and executing test cases for assigned applications.
• Submitting support tickets with vendors and tracking through ticket closure.
• Develop and maintain windows and web applications, batch programs and data imports/exports using Microsoft technology stack and related technologies.
• Write and optimize SQL queries, stored procedures, and functions.
• Integrate systems using REST APIs, SSIS, and other middleware tools.
• Conduct functional and non-functional testing of business applications.
• Define test scenarios and validate system performance and reliability.
• Provide ongoing administration and operational support for vendor applications.
• Support SDLC processes and implement changes to applications adhering to change management processes.
• Maintain system documentation (runbooks, operational guides, architecture diagrams, etc.)
• Set up and maintain applications in test environments and provide testing support
• Support commercial off-the-shelf (COTS) vendor applications, SaaS platforms, and desktop applications.
• Liaise with vendors to resolve issues and implement enhancements.
• Coordinate small projects across cross-functional teams, manage timelines, and ensure stakeholder alignment.
• Track deliverables and facilitate communication across business and technical teams.

Benefits

• At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional.
• Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support.
• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees