Systems Analyst I

Scientific Research Corporation • St Inigoes, MD

7h

About The Position

Providing intermediate level technical support for hardware, software, and operating system issues across a DoD enterprise environment Serving as the primary point of contact for end users, resolving incidents, installing standard productivity suites, and ensuring service level agreements are met while documenting all work in the help desk system Creating clear incident reports and maintaining knowledge‑base articles FILLING THIS POSITION IS CONTINGENT UPON FUNDING #LI-TF1

Requirements

• Bachelor's Degree in IT, cybersecurity, data Science, information systems, or computer science (ABET/CAE) or an associate's degree with four or more years of relevant experience or six years of experience
• Active DoD Top Secret clearance (or higher)
• Three or more productive years in computer‑user‑support (CSWF Intermediate) or equivalent on‑the‑job training
• One of the following certifications: A+, Network+, CND, Security+, GSEC (or any DoD‑approved baseline)
• Ability to diagnose, troubleshoot, and resolve end‑user hardware/software problems

Nice To Haves

• Advanced troubleshooting of Windows 10/11, macOS, and major Linux distributions
• Proficiency with Microsoft 365 (Exchange, Teams, SharePoint) and SaaS applications used by DoD
• Experience with remote‑support tools (e.g., Bomgar, TeamViewer, VNC) and imaging solutions (MDT, SCCM, Ghost)
• Strong command of Active Directory, Group Policy, and Azure AD for account provisioning and de‑provisioning
• Ability to script routine tasks (PowerShell, Bash) to automate ticket resolution
• Excellent written communication; proven track record creating user‑friendly knowledge‑base articles and step‑by‑step guides
• Customer‑service mindset with a focus on meeting or exceeding SLA targets
• Familiarity with ITIL/ITSM processes and incident‑management best practices

Responsibilities

• Providing intermediate level technical support for hardware, software, and operating system issues across a DoD enterprise environment
• Serving as the primary point of contact for end users
• Resolving incidents
• Installing standard productivity suites
• Ensuring service level agreements are met while documenting all work in the help desk system
• Creating clear incident reports
• Maintaining knowledge‑base articles

Benefits

• SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level