Genesco-posted 12 months ago
Full-time • Mid Level
Nashville, TN
1,001-5,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

The Systems Analyst at Genesco Inc. is responsible for the support, administration, and maintenance of systems across various divisions. This role emphasizes creating and maintaining systems documentation, performing quality assurance testing, and occasionally providing project management and coordination. The position requires collaboration with business divisions and technical teams to effectively define, document, and test initiatives, while fostering Agile methodologies and ensuring compliance with organizational standards.

  • Provide Tier 1 application support for functional usage.
  • Analyze data and generate queries/reports to troubleshoot system anomalies.
  • Act as a liaison between users and technical teams for business needs and enhancement requests.
  • Perform system parameter maintenance and user setup.
  • Support SOX audit compliance activities.
  • Perform quality assurance testing as needed, ensuring adherence to QA standards.
  • Gather and document requirements for projects and systems.
  • Verify vendor-supplied patches and ensure system parameter integrity.
  • Gather, organize, and maintain systems and process documentation.
  • Identify documentation gaps and create diagrams or flowcharts as needed.
  • Develop standardized templates to ensure consistency across documentation.
  • Maintain and enhance the team's Confluence support and training space, including organizing and archiving documentation as needed.
  • Administer, support, and maintain Jira, Confluence, Smartsheet, and Lucid platforms.
  • Perform administrative tasks such as user/project management, workflow configuration, permissions, and notifications.
  • Assess, implement, and optimize system enhancements, integrations, and processes.
  • Ensure compliance with regulatory standards and best practices.
  • Provide troubleshooting and end-user support.
  • Bachelor's degree in a technical or business-related field preferred.
  • 5+ years of experience working with both technical and business stakeholders.
  • 2+ years in a customer-facing role, including presentations, status reporting, and requirements gathering.
  • Basic knowledge of SQL queries in relational databases is highly preferred.
  • Familiarity with project management methodologies such as Agile and Waterfall, and an understanding of SDLC models.
  • Experience working with and administering Atlassian tools (Jira/Confluence) preferred.
  • Prior experience partnering with programming teams to deliver technical solutions, particularly in requirements management.
  • Knowledge of Smartsheet and Lucid suites is a plus.
  • Experience in Retail IT or with Data Center Operations teams is advantageous.
  • Proficiency in MS Office Suite (Word, Excel, Visio, PowerPoint).
  • Strong organizational, communication, and problem-solving skills.
  • Self-directed, team-oriented, and adaptable to changing priorities.
  • Ability to manage workload effectively under pressure and in high-priority situations.
  • Service-oriented attitude with strong interpersonal skills.
  • Experience working with and administering Atlassian tools (Jira/Confluence) preferred.
  • Knowledge of Smartsheet and Lucid suites is a plus.
  • Experience in Retail IT or with Data Center Operations teams is advantageous.
  • Health insurance
  • 401k
  • Paid holidays
  • Flexible scheduling
  • Professional development opportunities
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