Systems Analyst (Hybrid Opportunity)

Hyatt • Chicago, IL

125d • $38 - $43

About The Position

Hyatt seeks an enthusiastic Analyst to join our Risk Management Department. In this role, you will be collaborating closely with the broader Risk Management, Operations, and Technology teams, and you'll be instrumental in continuing to make Hyatt a leading hospitality company. You'll be part of a team that is passionate about diversity, equity, and inclusion, and is committed to nurturing curiosity and new skills. The Risk Business Systems Analyst provides systems administration and reporting for SAAS-based technology solutions in use by the Hyatt Risk Management department. The role is responsible for identifying, tracking, and resolving software bugs and technical issues across a suite of internal and external applications. The ideal candidate will work closely with the vendor and internal stakeholders, including developers, as well as corporate end users from both above and below property to ensure timely and effective resolution of software problems. The Systems Analyst works under general supervision to formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems, technology, and industry requirements. Develops or modifies moderately complex information systems, including analysis of business and user needs, documenting requirements, and revising existing system logic and workflows as necessary to automate/optimize processes through third party applications. Performs systems analysis and considers the business implications of technology to the current business environment.

Requirements

• 1-2 years of IT experience in a help desk or technology support role, preferably in a Global organization.
• Experience with technical troubleshooting and technical support of non-technical end users in a professional capacity.
• Strong knowledge of user administration principles and toolsets, such as Active Directory and Multi-Factor Authentication.
• Experience managing teams, external vendors, and large budgets.
• Some knowledge of application development, programming and scripting languages, project management.
• Bachelor's degree or equivalent work experience.

Nice To Haves

• PC and Microsoft Office proficiency required (Word, Excel, PowerPoint)
• Experience with web-based applications management, including access management and provisioning, reporting, and/or customization
• Experience with Jira, ServiceNow, or similar bug tracking and/or ticket systems
• Familiarity or experience with data visualization tools such as Power BI, Tableau or BrightGauge
• Familiarity with Oracle ERP and risk/insurance management systems (e.g., RMIS, Origami, Riskonnect) a plus
• Familiarity with debugging tools, log analysis tools, or browser development tools
• Familiarity with ETL and other data analytics tools
• Familiarity with coding or scripting language
• Familiarity with data analytics tools and enterprise integration systems
• Strong written and verbal communication skills, especially in terms of translation between business and technical requirements
• Excellent customer support skills and a desire to help others
• Ability to work independently and as a member of a team
• Aptitude for technology and troubleshooting
• Ability to manage multiple issues across different software platforms simultaneously
• Ability to diagnose and resolve technical issues effectively and efficiently
• Ability to execute standard operating procedures according to specified policy or industry best practices
• Quick learner

Responsibilities

• Develop and maintain relationships with customers, both domestic and global.
• Manage Tier 1-2 response to incoming service requests for all Hyatt Risk Management technology platforms.
• Collaborate with vendor support teams to escalate and resolve technical issues and provide clear status and feedback to end users.
• Monitor and triage incoming bugs and technical issues from users and internal teams.
• Reproduce, document, and prioritize bugs using issue tracking systems (e.g., Jira, Azure DevOps, ServiceNow).
• Collaborate with software engineers to diagnose root causes and verify fixes.
• Provide clear communications to business users related to technical issues and problem resolution.
• Manage user access and administration based upon Hyatt IT procedures.
• Develop test plans and perform application testing for configuration or system-related changes.
• Develop/deliver/maintain end-user training and system documentation as needed.
• Contribute to the continuous improvement of support processes and Risk Management technology solutions.

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree