Systems Analyst, Hospitality

Kohler • Kohler, WI

110d • $62,350 - $77,950

About The Position

The Systems Analyst is responsible for supporting, maintaining, and enhancing technology solutions that drive operational efficiency and guest satisfaction across Kohler Hospitality's various business applications. This role serves as a liaison between business stakeholders and IT, ensuring that system functionality aligns with departmental needs and strategic goals. The analyst will evaluate system performance, recommend improvements, and assist in the implementation of new technologies to optimize service delivery and user experience. The candidate for this position exhibits diverse technical systems skills and an interest in developing knowledge of Hospitality business processes. They are detail oriented in their systems analysis and produce high-quality results in support of team and department initiatives. Actively listens to customers, IT department peers, and project subject matter experts to enhance knowledge and experience with Kohler Hospitality's business applications.

Requirements

• Bachelor's degree in Information Technology or related field preferred.
• Under some circumstances Associate Degree in Information Technology and minimum 2 years of IT experience may be accepted.
• Experience with Service-Now, Microsoft Office, Microsoft Power BI, or AI tools considered a plus.
• Exposure to hospitality industry applications through operational use and/or IT support considered a plus.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

• Provide timely and accurate resolutions to incidents and requests submitted to Hospitality Systems.
• Responsible for oversight of Kohler's incident tracking system (Service-Now).
• Analyze and address hardware, software, and connectivity problems across all Hospitality applications.
• Coordinate support services through internal and external technical resources as necessary.
• Generate and maintain knowledge articles and standard operating procedures pertaining to problem resolution and installation of Kohler Hospitality's business applications and associated peripherals.
• Coordinate and perform installation, upgrades, and maintenance of the business applications and their associated architecture.
• Conduct user account audits as assigned.
• Manage Kohler Hospitality's computer and payment device inventories.
• Perform annual physical inventories to confirm models, locations, and counts.
• Participate in the annual PC hardware expansion and replacement budgeting process.
• Actively participate in weekly Hospitality Systems department and Corporate IT change management meetings.
• Provide updates on resolved and outstanding issues, project status, and documentation progress.
• Achieve and maintain Hospitality application and hardware management proficiency that enables effective on-call support of all Kohler Hospitality systems.
• Share on-call after-hours/weekend/holiday support responsibilities with the other members of the Hospitality Systems department.
• Participate in internal/external educational programs, professional organizations, and industry events to enhance analytical and leadership skills while fostering relationships with vendor partners and industry colleagues.
• Perform other related duties as assigned.

Benefits

• Medical
• Dental
• Vision
• 401k

What This Job Offers

• Job Type: Full-time
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree