Systems Analyst, Customer Operations

RADAR•New York, NY

49d•$90,000 - $140,000

About The Position

The Systems Analyst, Customer Operations builds the internal tools and dashboards that power RADAR’s Deployment Management System and streamline Customer Operations. You will design and deliver low-code solutions, API integrations, and data-driven dashboards that improve internal workflows, enhance stakeholder visibility, and strengthen customer-facing communications. Working closely with Operations, Deployment, Support, and Engineering, you’ll bridge operational needs with technical execution to create scalable, efficient solutions that drive better decision-making and faster deployments.

Requirements

You have 3+ years of hands-on experience building internal tools, workflow automations, or operational dashboards (in low-code or traditional environments).
You have proficiency in JavaScript and SQL for building and customizing internal tools.
You have hands-on experience with low-code platforms (Retool preferred) and API integrations.
You have strong understanding of API lifecycle management — authentication, rate limits, versioning, and error handling.
You have ability to work with REST APIs and connect to data sources (SQL; familiarity with Redis is a plus).
You have strong problem-solving skills with a customer-first mindset.
You are an analytical thinker with the ability to translate operational challenges into scalable technical solutions.
You have strong communication and documentation skills; able to explain technical concepts to non-technical teams.
You have a Bachelor’s degree in Computer Science, Engineering, or related field.

Nice To Haves

You have familiarity with React.js and Next.js for front-end customization.
You have exposure to cloud infrastructure such as AWS, Azure, or GCP.
You have working knowledge of Python for scripting and automation.
You have a background in retail operations, deployment workflows, or customer support systems.
You have experience with process improvement frameworks (Lean/Six Sigma) or similar.