Systems Analyst/Application Subject Matter Expert (SME)

General Dynamics Information Technology

70d • $105,622 - $138,000

About The Position

Transform technology into opportunity as a Systems Analyst/Application SME. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT. GDIT is seeking a Systems Analyst/Application Subject Matter Expert (SME) to support the Allied Special Operations Forces Command (Allied SOFCOM) as a member of our EMITS 2 program team in Mons, Belgium. As an Systems Analyst/Application SME, the work you’ll do at GDIT will be impactful to the mission of Allied Special Forces Command. You will play a crucial role in mission command support for the NATO command mission. The Systems Analyst/Application SME will serve onsite as the functional expert for SOFCOM’s NATO Special Operations University (NSOU) Training Portal (NTP) web application, as well as provide technical maintenance of the web app code through development, testing, and deployment of fixes and enhancements. The NTP web app is an existing custom-developed .NET web app hosted within SOFCOM’s commercial Azure tenant, and provides student and course administration functionality to NSOU administration staff, including automated workflows, and a bi-directional data interface with the externally hosted Blackboard Learning Management System (LMS) where courses are delivered to students. The candidate is also expected to provide Tier II/III support for the system and identify higher-level issues that may require significant code changes to address.

Requirements

• Minimum of 5 years experience with 2 years of hands-on .NET web application development experience.
• Hands on experience with PowerBI client or server analytical reporting dashboard development.
• Hands on experience with SharePoint-based solutions on premises and/or cloud-based (MS 365) environments.
• Working knowledge or familiarity with university-level student/course management applications.
• Active US Secret Level Security Clearance.
• Must have DoD 8570/8140 IAM or IAT Level II Certifications within 90 days of hire, e.g. Security+.
• Must be capable of obtaining a Belgium Status of Forces Agreement (SOFA) approval.

Nice To Haves

• Working knowledge or familiarity with the NATO organization and its culture.

Responsibilities

• Become functional expert on the NTP web application, its automated workflows, and data interface with the Blackboard LMS.
• Interface between SOFCOM NSOU staff, the Information Knowledge Management (IKM) office, and the CIO’s Information Assurance (IA) team.
• Organize and support NSOU user acceptance training on upcoming releases.
• Identify and log NTP bugs and enhancement requests.
• Develop, test and deploy changes to the NTP web app code with version control via Github, and deployments via Continuous Integration / Continuous Deployment (CI/CD) pipelines.
• Identify areas for improvement in the NTP application.
• Conduct requirements gathering for application fixes and requested enhancements.
• Provide technical documentation (for IT ops/dev teams).
• Maintain system documentation (user manuals, training guides, etc.).
• Troubleshoot user-reported problems with the NTP (SSO, MFA, and other login issues, site navigation, etc.).
• Work with the SOFCOM CIO IA team to maintain the NTP/Azure system accreditation.
• Provide or assist NSOU with light and/or ad hoc NTP end user training, when or if requested.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees