Systems Analyst 2

MTSU Jobs • Murfreesboro, TN

13d

About The Position

The role of Systems Analyst 2 is to maintain data integrity and ensure the smooth operation of the Enterprise Application systems and integrations with third-party applications. This position will collaborate closely with end-users, monitor business processes, and offer innovative solutions to enhance administrative functions that support students, faculty, staff, alumni, and the institution's broader objectives. The Systems Analyst 2 will contribute to the overall business improvement process, exhibit excellent troubleshooting, diagnostic, and decision-making skills, and possess a thorough understanding of programming, database, and API concepts and design. ITD is seeking to fill two positions, providing primary support to the Advancement and Student administrative units

Requirements

• Associate degree or bachelor's degree (experience requirements for each degree are in the Required Related Experience section)
• Bachelor's degree in Computer Science, Information Systems, or related field: Two (2) years of relevant experience is required.
• Bachelor's degree in any field: Three (3) years of relevant experience is required.
• Associate's degree in any field: Four (4) years of relevant experience is required.

Nice To Haves

• Experience working in higher education administrative programming.
• Experience providing technical support to Ellucian Banner.
• Experience providing technical support to Oracle ERP, HCM, and EPM Cloud Applications.

Responsibilities

• Maintaining data integrity to ensure efficient Enterprise Application operations and integrations with third-party systems
• Collaborating closely with end-users to gather requirements, design, test, and implement computer information systems, software applications, integrations, reports, dashboards, and process improvements that support the institution’s goals
• Monitoring and assessing the quality of technical and functional business processes to identify data-related issues, and provide effective resolutions
• Conducting feasibility studies of programming requests and provide technical guidance to customers on programming issues
• Assisting operations staff in troubleshooting and resolving system-related problems
• Coordinating the installation of patches and upgrades with database administrators, system support teams, and functional users
• Maintaining expertise in the institution's enterprise applications, reporting techniques, and relevant business procedures
• Serving as a knowledgeable resource to guide and train other Systems Analysts on business processes, data usage, system integration, and cross-system dependencies
• Acting as a liaison between technical teams and user departments to ensure smooth communication and collaboration
• Contributing continuously to business improvement initiatives

Benefits

• MTSU offers a comprehensive benefits package, including but not limited to the following:
• Sick Leave
• Vacation Leave for Administrative/Classified Staff/12-month Faculty
• 13 paid University holidays
• Medical, dental, vision, and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees