About the position
SilverEdge is a premier provider of innovative cyber, software, and intelligence solutions, addressing mission-critical challenges for the Department of Defense (DoD), Intelligence Community (IC), and beyond. We are dedicated to delivering impactful results to meet mission goals through cutting-edge technology and expertise. We are seeking a Systems Administrator to join our dynamic team. This individual will play a pivotal role in developing innovative and effective solutions for our DoD customers within the IC sector. This role requires an individual with subject matter expertise administering Exchange and email retention systems within a physical and virtual server environment. Duties include examining incidents and problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. These include maintaining systems for email journaling, archiving, and eDiscovery on local and cloud platforms. This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements. The individual will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on servers. Individuals in this role may be required to remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions. Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers. Rapidly distinguish isolated user problems from enterprise-wide application and system problems. Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues. Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives. Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours. Update operations and monitoring documentation for 24/7/365 Operations Watch personnel. Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner. Managing and operating email routing devices and services (like McAfee, Proofpoint and Edge devices). Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment. Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault. Managing roles and services, user permissions, email queues, and dynamic distribution groups. Implementation of Exchange PowerShell to fulfill automation tasks.
Responsibilities
- Examine incidents and problems and suggest and implement appropriate corrective action.
- Maintain systems for email journaling, archiving, and eDiscovery on local and cloud platforms.
- Analyze recurring problems and initiate solutions for preventing reoccurrence.
- Analyze existing infrastructure for tuning/performance enhancements.
- Provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment.
- Perform technical software configuration, rebooting, and other remedial actions on servers.
- Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers.
- Distinguish isolated user problems from enterprise-wide application and system problems.
- Collaborate with peers and other service lanes to perform network latency analysis.
- Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets.
- Establish and maintain comprehensive availability and capacity management solution.
- Provide follow-up reports for root cause analysis, operational assessment, and process improvement initiatives.
- Support customer requirements in a 24/7/365 environment and provide on-call support during outages.
- Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
- Support issues related to group mailboxes and distribution lists.
- Manage and operate email routing devices and services.
- Perform day-to-day management and administration for Exchange Online system.
- Manage, maintain, and troubleshoot email retention systems utilizing Veritas Enterprise Vault.
- Manage roles and services, user permissions, email queues, and dynamic distribution groups.
- Implement Exchange PowerShell to fulfill automation tasks.
Requirements
- Experience with interacting with service lanes to handle service inquiries and problems.
- Extensive experience working as a Tier 2 system administrator: familiar with using exchange/vault tools.
- Extensive experience with Office 365 and Microsoft Exchange 2016.
- Extensive knowledge of Enterprise Vault solutions to reduce active server storage requirements.
- Extensive experience with Scripting/Automation through Exchange PowerShell or other scripting languages.
- Experience troubleshooting issues in a growing environment.
- Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently.
- Strong oral and written communications skills.
- Strong leadership and mentoring skills to guide and improve team skill composition.
- Track record of working effectively within a team, and support to peers toward improved processes and results.
- Ability to triage and properly classify incidents and prioritize work efforts accordingly.
- Extensive experience with planning, deploying, and documenting patch and configuration updates.
- Extensive knowledge of Disaster Recovery for High Availability for a Large Environment.
- Extensive experience with log reviews, incident analysis, and identification of issue trends.
- Experience with server patch management methodologies utilizing SCCM.
