Systems Administrator

SCS Engineers • Bedford, TX

84d • $38 - $45

About The Position

We're looking for a Systems Administrator who brings deep expertise in systems administration and advanced technical support, with a strong ability to resolve complex, escalated IT issues. This role requires hands-on experience managing infrastructure components such as servers, networks, and virtualization environments, along with a proactive mindset for improving performance and reliability. You will be equally comfortable contributing to long-term IT planning and executing critical day-to-day functions. Strong collaboration skills are essential, as is the ability to work both independently and with cross-functional teams to deliver solutions that align with business needs. This position is full-time Hybrid based out of our Bedford, TX office.

Requirements

• Bachelor's degree in Information Technology or related field or equivalent work experience required.
• Minimum 5 years of experience in Systems Administration or IT Support required.
• Certifications such as A+, MCP, CCNA, MCSE, Azure, Cloud preferred.
• Excellent interpersonal and communication skills with a demonstrated ability to interact with and provide guidance at all levels of staff.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Proficient in troubleshooting and supporting Windows OS (W10/W11), Microsoft Office, and Outlook.
• Strong understanding of Active Directory, Group Policy, TCP/IP, subnetting, and VoIP/Routing/Switching.
• Experience with cloud technologies, virtual machines, and PowerShell scripting.
• Familiarity with incidents and change management processes.
• Knowledge of automation tools and scripting for IT operations.
• Ability to assess and recommend hardware/software upgrades based on performance metrics.
• Strong understanding of enterprise IT environments, including production systems and operational standards. Experience with cloud platforms (Azure, AWS), Office 365, and Microsoft Teams.

Responsibilities

• Provides advanced technical support by serving as the escalation point for complex issues related to hardware, software, and network systems, ensuring swift resolution and minimal disruption to business operations.
• Monitor the helpdesk ticketing system by analyzing trends, managing escalations, and coordinating assignments to identify root causes and drive long-term solutions.
• Partners closely with IT staff to contribute to short- and long-term initiatives, applying advanced troubleshooting skills and infrastructure knowledge to support scalable and secure deployments.
• Install, configure, maintain, and upgrade desktops, laptops, peripherals, and mobile technology to meet user and business requirements.
• Serves as the primary resource for resolving critical hardware and software issues, guiding junior support staff and ensuring documentation of resolution paths for future reference.
• Maintains vendor relationships to support procurement, warranty management, and timely service for hardware, software, and licensing needs.
• Develops and implements automation tools and scripts that reduce recurring helpdesk requests, enhance response efficiency, and support system health monitoring.
• Administers cloud-based productivity and infrastructure services such as Azure and AWS, supporting end-user functionality while ensuring proper access, security, and integration.
• Conducts proactive system maintenance by monitoring desktop health, performing software updates, and planning hardware refreshes to ensure reliability and compliance.
• Test, evaluate, and implement emerging technologies and software tools, balancing innovation with compatibility and adherence to internal standards.
• Produces and maintains user-focused technical documentation and training resources, supporting knowledge transfer and improving self-service capabilities for routine tasks.
• Collaborates with local and remote IT personnel to support business continuity planning and execution, contributing to disaster recovery readiness and emergency response protocols.
• Recommends, plans, and implements system upgrades, enhancements, and optimizations based on performance metrics, security considerations, and evolving business needs.
• Responsible for scheduling backup and recovery processes, validating data integrity, and executing recovery operations in alignment with organizational policies.
• Configures and maintains core infrastructure components including servers, workstations, printers, and networking devices ensuring seamless integration and operational stability across the environment.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• 100% employer-funded Employee Stock Ownership Plan (ESOP) and 401K including employer match
• Annual Bonus Program
• Student Debt Employer Contribution Program
• Paid holidays, PTO and Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees