About the position
The Systems Administrator is a member of the Enterprise Systems team in IT Operations. The Systems Administrator is responsible for the technical administration of specific enterprise applications at the firm used by the firm's attorneys and business support professionals. The Systems Administrator manages application servers, performance, stability, uptime, and security. The Systems Administrator is responsible for the analysis and resolution of problems affecting the system, including those related to data, software, servers, connectivity, and functionality. The Systems Administrator performs installation, configuration, and maintenance of system software including upgrades and patches. The Systems administrator monitors system health and performance and creates and maintains technical documentation. The System Administrator interacts with business support department members serving as the systems' product managers, and with end users. The System Administrator coordinates with other technical teams within IT Operations to deliver outstanding support and customer service. The Systems Administrator is a technical subject matter expert in the applications they support. While working on projects to perform upgrades or implement new systems, the System Administrator ensures adherence to firm procedures, manages third-party resources closely, and ensures system health and security.
Responsibilities
- Perform day-to-day administration and support of the Firm's enterprise systems in production and multiple levels of pre-production environments.
- Perform system upgrades and routine maintenance.
- Team with the Networks group to oversee the operation of servers and storage dedicated to systems.
- Work closely with the Database Administrators to provision, maintain and secure database components for supported applications.
- Troubleshoot application issues and serve as an escalation point for User Support.
- Manage support escalations to software vendors.
- Implement security patches and maintain system configurations according to firm technology best practices.
- Work with Desktop Engineering team to package client software.
- Create and maintain system documentation and diagrams demonstrating a total understanding of the application architecture and configuration items.
- Conduct ongoing knowledge transfer to ensure depth of coverage, thorough documentation of systems and shared understanding of systems by administrators, User Support teams and end users.
- Participate in DR planning and perform regular testing for systems.
- Participate in the Change Management process and follow all the firm's technical procedures.
Requirements
- Minimum two years experience administering on-premises application servers.
- Fluency in administering Windows Server, fluent understanding of Windows Server operating system and administrative tools.
- Outstanding application installation, configuration and troubleshooting skills.
- Experience with web server/web site administration and Microsoft IIS and Apache strongly desired.
- Experience with server clustering and load balancing techniques.
- Strong understanding of common law firm applications and technology environment a strong plus.
- Experience moving systems to the cloud and designing or supporting cloud applications a plus.
- Proficiency with SQL databases and servers a plus.
- Linux experience a plus.
- Excellent technical writing and documentation skills.
- Outstanding listening skills and written and oral communication skills, including effective presentation skills.
Benefits
- Comprehensive health and well-being benefits.
- Personal and professional development.
- Career growth opportunities.
- Collegial and supportive culture.
- Discretionary bonus based on performance.
