Systems Administrator

General Dynamics Information Technology

98d

About The Position

Transform technology into opportunity as a Systems Administrator Fellow with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator Fellow you will help ensure today is safe and tomorrow is smarter.

Requirements

• Education: Associate's Degree Required.
• Experience: 5+ years of system technical experience.
• Required Technical Skills: Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices.
• Required Certification: CompTIA Security+ CE.
• Security Clearance Level: TS/SCI w/ CI Polygraph.
• US Citizenship Required.

Responsibilities

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration.
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding.
• Install, upgrade, repair, support customer baseline equipment and related devices.
• Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems.
• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management.
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support).
• Reseat cards, reboot hardware, replace hardware components, and replace cabling.
• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files.
• Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status.
• Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders.
• Update incident: change documentation, Configuration Management Database (CMDB), knowledge articles, training resources and other documentation.
• Support non-standard surge services for special projects and high visibility activities as directed.
• Collaborate with internal and external customers, agencies, and service providers.
• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs).
• Provide process improvement recommendations and integrate support best practices.
• Participate in special projects as required.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees