Systems Administrator

$60,000 - $80,000/Yr

Integris - Addison, TX

Full-time - Entry Level

Addison, TX

Merchant Wholesalers, Nondurable Goods

About the position

The Systems Administrator (SA) at Integris is responsible for providing advanced support for desktop, server, and network infrastructure. This role involves maintaining various systems and environments, serving as the first escalation point for Support Technicians, and ensuring efficient operation of IT services for clients. The SA will work both from the service desk and in the field, playing a crucial role in transforming IT services for clients.

Responsibilities

• Initial contact for inbound phone and chat support requests.
• Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients.
• Acts as the first line of escalation for Support Technicians.
• Provide onsite support for Managed Services clients.
• Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency.
• Provide intermediate technical support and guidance to end-users and assist in resolving technical issues.
• Document system configurations, procedures, and troubleshooting steps.

Requirements

• Associate degree in computer science or similar field -OR- 2 years of IT experience preferred.
• Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience.
• Strong infrastructure and troubleshooting skills.
• Valid driver's license.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program