Systems Administrator - Public Works
About The Position
EXAMPLES OF WORK TO BE PERFORMED: Strategic Oversight & Management: Lead the administration, implementation, and continuous improvement of computer-based management systems selected by the Public Works Department. Troubleshoot systems issues such as field user issues, data entry parameters, user permissions/restrictions. Configure, implement, and maintain all data control measures to ensure the most accurate computer-based management systems possible. Implement inventory control measures within software for the accurate tracking of Public Works inventory assets. Security and Compliance: Regularly audit systems to verify adherence to department standards and ensure the protection of sensitive data. Manage user accounts, ensuring proper access controls for department personnel in compliance with security policies. Technology Coordination and Vendor Management: Serve as the primary point of contact for vendors, coordinating updates, repairs, and ongoing system maintenance. Manage work orders and ensure timely updates to the asset management platform. Provide technical input on the procurement, implementation, and integration of new Public Works technology tools and platforms. Training and Documentation: Develop and conduct training programs for department personnel in computer-based management systems. Create and maintain system documentation, including user manuals, troubleshooting guides, and operational protocols for the department’s technology tools. Project Management: Participate in technology infrastructure-related projects, providing expertise in the assessment, design, and implementation of new technology solutions. Assist with long-term planning and improvements for the department's technology infrastructure. System Monitoring and Updates: Regularly monitor vendor websites for software patches and system updates, ensuring asset management systems remain up to date. Implement testing and quality assurance procedures for all asset management related platforms. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Strong knowledge of Public Works systems, including GIS, data collection principles, and asset management principles and systems
- Knowledge of public works department operations and how technology supports services
- Ability to work effectively with both technical and non-technical staff, providing clear and concise communication
- Ability to manage multiple priorities and projects in a fast-paced environment
- Skill in developing and maintaining system documentation and user training materials
- Familiarity with Public Works-related software platforms such as Cartegraph/OpenGov, Tyler, VTSCADA, IT Pipes, SLRAT, Harmony MDM, ArcGIS/Esri, VEPO
- Ability to analyze trends, monitor performance data, and provide reports to department leadership
- Bachelor’s degree in Information Technology, Computer Science, or a related field OR an equivalent combination of education, certifications, and experience that demonstrates the ability to perform the essential functions of the position
- Minimum of 3 years of experience in IT support, asset management system administration, or technology systems
Nice To Haves
- OpenGov/Cartegraph Asset Management Administrator Certification
Responsibilities
- Lead the administration, implementation, and continuous improvement of computer-based management systems
- Troubleshoot systems issues such as field user issues, data entry parameters, user permissions/restrictions
- Configure, implement, and maintain all data control measures
- Implement inventory control measures within software
- Regularly audit systems to verify adherence to department standards and ensure the protection of sensitive data
- Manage user accounts, ensuring proper access controls
- Serve as the primary point of contact for vendors, coordinating updates, repairs, and ongoing system maintenance
- Manage work orders and ensure timely updates to the asset management platform
- Provide technical input on the procurement, implementation, and integration of new Public Works technology tools and platforms
- Develop and conduct training programs for department personnel in computer-based management systems
- Create and maintain system documentation, including user manuals, troubleshooting guides, and operational protocols
- Participate in technology infrastructure-related projects
- Assist with long-term planning and improvements for the department's technology infrastructure
- Regularly monitor vendor websites for software patches and system updates
- Implement testing and quality assurance procedures for all asset management related platforms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
