Systems Administrator

University of Utah-posted about 2 months ago
$67,000 - $77,000/Yr
Full-time • Mid Level
Onsite • Salt Lake City, UT
5,001-10,000 employees
Educational Services
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Systems Administrator, II University Campus Computer Support is seeking a highly motivated, upbeat, and approachable IT System Administrator II to join our dynamic, customer facing desktop and server support team. This onsite position plays a critical role in supporting a wide range of IT and AV technologies across campus and at some off-site University venues. The ideal candidate is a skilled IT professional with some AV experience, extensive desktop support, server management, and system automation experience who has a passion for service excellence, technical troubleshooting, and continuous learning. Learn more about the great benefits of working for University of Utah: benefits.utah.edu

  • Support and maintain Windows and macOS workstations, MS Windows servers, and specialized software.
  • Configure and troubleshoot network connections, printers, and other peripherals.
  • Perform system updates, patch management, and routine maintenance tasks.
  • Deliver timely, professional, and courteous support to faculty, staff, and students.
  • Respond to service request and incident tickets with a focus on resolution, timeliness and user satisfaction.
  • Utilize our Service Now system to update ticket information document support procedures and contribute to knowledge base articles.
  • Work closely with team members to share knowledge and cross-train on unique systems.
  • Assist in onboarding and training of new staff or student employees as needed.
  • Follow established IT processes and contribute to process improvement initiatives.
  • Maintain accurate records of system configurations, support activities, and asset inventory.
  • Stay current with emerging technologies and software relevant to the University's needs.
  • Participate in an on-call rotation and be available for after-hours support as required.
  • Perform other duties as assigned.
  • Other support and maintenance activities as needed.
  • EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
  • Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
  • Strong coordination, organization, time management, and communication skills.
  • Extensive experience with configuration and trouble shooting and support of Microsoft Windows operating systems, MS Office products, Mac Operating Systems, Adobe products and their best practices.
  • Experience with JAMF, SCCM and Beyond Trust Endpoint management systems and their configurations.
  • Experience with supporting and maintaining Mac OS
  • MS SQL database administration.
  • ITIL Foundation Certification.
  • A+, MCSE, CCNA, Network+, or other applicable certifications.
  • Experience with VM server environments running MS Windows server platform.
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