Systems Administrator

United Way of Palm Beach County•West Palm Beach, FL

About The Position

The Systems Administrator is responsible for Salesforce administration and CRM analysis. The Systems Administrator ensures that UWPBC fully leverages the Salesforce environment and other related software, to advance fundraising, donor stewardship, volunteer engagement, grants management, program management, and operational efficiency. This position also functions as a "Partner" to all organizational departments in support of the mission, vision, and core values of the organization.

Requirements

3+ years of experience as a Salesforce administrator, business analyst, CRM manager, or similar role.
Experience with Salesforce Nonprofit Cloud (or NPSP) and nonprofit data models (donations, households, affiliations, GAUs, campaigns, engagement plans, etc.).
Proficiency with Salesforce configuration tools, including Flow Builder, validation rules, Lightning App Builder, and permission management.
Experience managing third-party integrations (payment processing, email marketing, event management, volunteer management, finance tools, etc.).
Strong understanding of data governance, data modeling, and CRM best practices.
Demonstrated ability to lead cross-functional projects and drive user adoption.
Excellent communication skills, including the ability to explain technical concepts to non-technical audiences.
High attention to detail, strong organizational skills, and the ability to manage multiple priorities.
Excellent communication and people skills, with the ability to influence, resolve conflict and lead decision-making.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment.

Responsibilities

Serve as primary administrator for UWPBC's Salesforce environment (Nonprofit Cloud including Grants Management, Marketing Cloud, and Community Cloud), along with the related United Way-specific enhancements for workplace giving including Salesforce extensions from Beyond the Horizon (BTH) and the GoodWorld digital CRM and online fundraising and marketing application.
Configure and manage fields, objects, record types, page layouts, flows, validation rules, automations, and security settings.
Maintain user accounts, permissions, roles, profiles, sharing rules, and audits.
Build and maintain reports, dashboards, and data quality monitoring tools.
Oversee sandbox management, deployments, release readiness, and routine system maintenance.
Oversee upgrades and new feature rollouts, including testing, documentation, and staff communication.
Ensure system security best practices, including MFA, health checks, and adherence to IT policies.
Partner with fundraising, programs, finance, volunteer engagement, and communications teams to understand requirements and translate them into CRM solutions.
Analyze workflows, identify gaps, and develop recommendations for improvement.
Design and document processes, functional requirements, data dictionaries, and system workflows.
Proactively identify opportunities to optimize Nonprofit Cloud capabilities for fundraising, gift processing, donor journeys, case management, and program services.
Maintain high-quality data through governance, validation, deduplication, and monitoring processes.
Develop reporting standards and create actionable dashboards for leadership and department teams.
Support complex queries, segmentation, and data analysis for fundraising, marketing, and impact reporting.
Provide training, coaching, and resources for new and existing users.
Promote system adoption through documentation, office hours, and clear communication.
Support organizational change related to CRM improvements and new processes.
Manage technical integrations, support data reconciliation, and provide backup support for other UWPBC enterprise applications.
Participate in occasional after-hours maintenance windows or system upgrades.
Perform other duties as assigned to support UWPBC's technology and data strategy.
Assist, as assigned by management, with the organization's disaster response efforts.
Perform other duties as opportunities are presented and/or assigned.