As a member of IT Infrastructure, the Systems Administrator is responsible for enterprise servers, infrastructure, cybersecurity, as well as cloud platforms including Microsoft 365 in accordance with Clark Pacific best practices. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions. Ensure the stable and secure operations of the Clark Pacific Server farm (physical, vhosts, virtual machines), Infrastructure, business applications and Cloud services (e.g. DNS, DHCP, AD, AAD, File & Application servers etc.). Monitor server performance with tools such as SolarWinds and perform server optimization strategies. Ensure back-up and recovery policies are followed including timely & successful completion of back-up jobs. Ensure hardened cybersecurity with use of Microsoft Defender products and services (XDR, Endpoint, Identity, Sentinel, etc...). ITIL best practices, appropriate refresh updates of hardware & operating systems, patch management (ARC, SCCM), remediation of risk alerts & penetration test findings. Build, solution, and document processes that pertain to Server infrastructure, application configuration and overall processes Administer Microsoft Office 365 including user management, licenses, policies, configuration, data storage and retention Utilize Microsoft Intune for device management, deploying policies, software control, reporting, and compliance. Ensure enterprise software (operating system and application) is kept to most current versions. Assist with configuration of network devices for deployment. Perform IP address configuration and Network diagnostics as needed. Assist with the admin and maintenance of telephony system by provisioning handsets, setting up extensions, and supporting user requests. Respond to assigned incidents, service change requests, and enhancements meeting SLAs and metrics. Assist Helpdesk Technicians and teammates with escalated incidents. Assist with Infrastructure planning and analysis of organizational technology needs. Other duties as assigned