Systems Administrator

Agil3 Technology Solutions (A3T)-posted 16 days ago
Full-time • Mid Level
Arlington, VA
11-50 employees
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As the Systems Administrator (NGSB), you will act as a model of customer service excellence to all organizational staff members supporting our government customer. You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may encounter with existing desktops, laptops, software installation issues, and other critical needs. Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort. Although this position resides in Naval Station Guantanamo Bay (NSGB), there may be a requirement to travel to the NCR occasionally.

  • Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
  • Provide O&M support for Special Access System infrastructure for approximately 150 users.
  • Provide O&M support for VMware virtualized infrastructure comprising of Microsoft Windows Servers, and Red Hat Enterprise Linux Operating systems.
  • Provide O&M support for Printer infrastructure.
  • Develop, implement, manage, and maintain VDI for thick/thin/zero clients and server virtualization technologies.
  • Provide O&M support for SQL Database infrastructure.
  • Provide O&M support for customer’s server and desktop-based software applications.
  • Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
  • Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
  • Provide support for storage area network (SAN) and encrypted file storage capabilities.
  • Create/maintain standalone workstation images in accordance with DOD security standards.
  • Provide systems recovery and repair operations employing industry best practices for systems troubleshooting and fault isolation.
  • Bring up-to-date and preserve computer inventory and surplus equipment
  • Make sure desktop computers interconnect seamlessly with various systems
  • Vouch for and implement upgrades on systems to guarantee longevity
  • Ascertain and repair hardware and network connectivity issues
  • Support for upgrading and maintaining desktop systems
  • Assist in testing and deployment of new applications and systems
  • Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
  • Utilize ITIL best practices to enhance and optimize the services provided to end users.
  • Participate in the implementation of an enterprise knowledge base and knowledge management best practices.
  • Coordinate with support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
  • Resolve customer issues effectively or escalate them to appropriate support tiers.
  • Work with management in assessing staff performance/reviews/changes.
  • Assist in the professional and technical development of the team
  • Shall possess at the time of award a TOP SECRET w/ SCI Eligible security clearance
  • Must have an Active U.S. Passport
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • Required Education: Bachelor’s degree or equivalent, including consideration of vendor certification in the technology being applied.
  • Required Experience: 7 or more years of professional experience supporting PC hardware and software systems.
  • Administrative experience in the daily operational maintenance, support, and upgrades of hardware, software, and operating systems within a Microsoft Windows Server Environment as well as Red Hat Enterprise Linux is essential; proficiency with Microsoft Windows Server 2016, 2019 and 2022.
  • Administrative experience with VMware vSphere.
  • Administrative experience with ESXi host management including installing, configuring, patching, troubleshooting, and upgrades.
  • Administrative experience in SQL Server Database Administration; must be proficient with SQL Server.
  • DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)
  • MCSA Core Infrastructure or Microsoft Certified Azure Associate (AI, Administrator, Security Engineer; or Database Administrator) HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities
  • Preferred Experience: 5+ years of SysAdmin experience with DOD or IC (DIA), especially with P2P solutions.
  • VCP Data Center Virtualization and/or End User Computing
  • ITILv3 Foundation minimum certification
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term & Long-Term Disability
  • 401k Retirement Savings Plan with Company Match
  • Paid Holidays
  • Paid Time Off (PTO)
  • Tuition and Professional Development Assistance
  • Parking/Travel Reimbursement (metropolitan areas)
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