Systems Administrator - Grade 17

City of Mandan, ND•Mandan, ND

70d•$28•Onsite

About The Position

This position is responsible for the installation, maintenance, and support of the City's information technology infrastructure and end-user systems. Duties include maintaining servers, network, and security systems, ensuring system availability, and providing end user support as the initial point of contact for technology issues.

Requirements

Proficiency in server hardware, operating systems, and virtualization technologies.
Knowledge of computer hardware, software, and network systems.
Familiarity with Windows and mobile operating systems (iOS/Android).
Knowledge of Microsoft Office and related productivity tools.
Knowledge of Active Directory, Group Policy, and domain security principles.
Skill in diagnosing and resolving hardware, software, and network issues.
Skill in planning, prioritizing, and managing multiple tasks and projects.
Strong interpersonal, oral, and written communication skills.
Skills in providing technical support and training to end users.
Possession of or ability to obtain a valid driver's license for the type of vehicle or equipment operated.
Knowledge and level of competency commonly associated with completion of an associate's degree in information technology, computer science, or a related field, in addition to a high school education.
Must have, or be able to obtain, a valid driver's license for the vehicles or equipment operated.
One to three years of experience in IT systems administration, help desk support, or related technical work is preferred.

Nice To Haves

Associate's degree in Information Technology, Computer Science, or a related field is preferred.
Applicants without a degree may still qualify with five or more years of relevant IT experience.

Responsibilities

Manages and supports the City's local area network (LAN), wide area network (WAN). Wired and wireless connectivity, and related hardware.
Fields incoming tickets, emails, phone calls, and messages; diagnoses, researches, and resolves hardware and software issues in a timely manner.
Uses ticketing software to track, document, and manage user issues and resolutions.
Provides guidance, information and training to users regarding the proper use of IT systems and software.
Manages user accounts, privileges, and access rights within Active Directory and other systems.
Administers and supports the organization's Microsoft 365 environment, ensuring efficient operation, security compliance, and optimal user experience across Exchange Online, Teams, SharePoint, and related services.
Provides after-hours technical support and on-site assistance at City buildings as needed.
Researches, tests, and recommends new technology solutions to improve efficiency and security.
Assists in the procurement and implementation of new hardware, software, and systems.
Assists other IT personnel on various projects and escalations.
Performs related duties as assigned.