Systems Administrator

Contexture-posted 5 days ago

Full-time • Mid Level

Remote • Grand Junction, CO

251-500 employees

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The Systems Administrator is responsible for maintaining Contexture’s production systems in a secure environment. This position installs, configures, operates, maintains, and supports Contexture’s systems, hardware and software, LAN/WAN, telecommunication systems, and cloud services. This role monitors Contexture’s infrastructure to ensure systems and applications are available to all users and performs necessary maintenance to ensure consistent operation and high availability. Responsibilities also include proposing recommendations for improvements to the operating environment through changes in software, hardware, and/or procedures. The System Administrator works closely with other Contexture teams to support the successful delivery of services related to connecting participants to the HIE through all phases of the project life cycle. This position is based in Grand Junction, Colorado. Our strategic flexibility allows for local work from home opportunities.

Deliver secure, scalable, and highly available IT Infrastructure
Maintain essential IT operations, including operating systems, security tools, applications, servers, client hardware, software, and various other systems, including Microsoft 365
Work across internal teams, vendor partners, and cloud hosting provider to support projects and daily HIE operations
In partnership with Contexture’s VP of Security and cloud hosting provider, ensure all HIE systems are properly patched and secured; maintain firewalls, endpoint protection and secure system images
Provide support for matters related to cybersecurity including vulnerability testing, IT audits, and routine penetration tests
Manage and maintain active directory users, groups, permissions, and group policies
Recommend system and network improvements to increase efficiency and resource utilization, improve security and ensure high availability
Plan, coordinate and manage system, O/S, and application refreshes; plan, size, and procure new infrastructure and end-user hardware and software
Keep network maps, system inventories, and configuration documentation up to date
Work with participants and vendors to support network connectivity to CONTEXTURE’s HIE; work with participants and vendors to troubleshoot and resolve end-to-end connectivity and data flow issues
Research, analyze, manage, and resolve complex post-production issues across the HIE systems
Support resolution of high priority and critical issues. Identify and communicate risks to mitigate negative impact to community
Support Contexture end-user hardware, software, and peripherals including laptops and mobile devices
Serve as an escalation resource for the Service Desk on issues requiring a deeper level of analysis
Support the Security Response Team (SRT) during security related events and investigations
Support multiple projects throughout the entire project lifecycle and report on status of project tasks
Create and maintain internal documentation related to optimal system and application configuration
Participate in a continual service improvement process, to include gathering necessary data elements for assessment and making recommendations on ways of more efficiently or effectively providing service
Punctual, regular, and consistent attendance
Participate in on-call rotation for after-hours support
As applicable, after-hours work may be necessary to support deployments, changes, or major incident response
Performs other related duties as assigned

Experience with or knowledge of current operating systems, equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, Active Directory, Microsoft/Office 365, cloud computing, server virtualization, routing and switching, and firewall administration
Experience managing and securing systems containing sensitive data
Understanding of high availability and disaster recovery operations and principles
Experience working with cloud service providers
Experience with service ticketing practices and procedures
Working knowledge of office desktop software
Self-starting contributor with a customer service mindset that enjoys working with a team
Strong interpersonal skills with a high degree of self-motivation and ability to work independently
Outstanding communication and documentation skills, able to communicate with all levels of an organization
Strong problem solving and troubleshooting skills.
Ability to establish and meet deadlines in a fast-paced environment and support multiple projects and priorities simultaneously
Minimum of 2 – 4+ years of related experience with a Bachelor’s Degree in Computer Science or related technology field.

Experience with healthcare systems applications and technology is preferred
Experience in the Health Information Exchange (HIE) industry and associated systems
Microsoft and/or VMWare certifications preferred.

Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

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