Systems Administrator

DeKalb County•Decatur, GA

4d•$61,009 - $98,224

About The Position

Purpose of Classification: The purpose of this classification is to administer County information systems and to plan and implement enterprise solutions for an assigned department or agency. Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Defines requirements, plans, researches, and evaluates capability of technology systems; and coordinates, configures, installs and maintains information technology systems hardware, software, backup and restore devices, databases, security solutions and peripheral devices; coordinates information and resources to insure proper and timely installation and maintenance activities; verifies availability and proper operation of products for installation; schedules installations; converts old system data to new system; tests installed products per agency standards; completes installations and conversions; and provides initial training to customers on new products as needed. Supports network system access; defines, recommends, implements and maintains enterprise server and work station components; defines security access levels; sets up accounts for new employees and closes accounts when no longer necessary; increases account capacity when existing blocks are insufficient for work requirements; establishes port connections for new equipment to network as needed; resolves network problems per established guidelines; limits user access to specific areas according to user needs; and documents procedures and changes on all systems. Performs network administration; configures, operates and maintains programs, databases and/or infrastructure related systems; manages and configures servers to maintain updates; backs up and monitors event logs; analyzes event logs; identifies potential problems; monitors the performance and security of programs, databases and/or infrastructure systems; checks and maintains connectivity; upgrades servers; adds/deletes computers to/from network; manages user and email accounts and passwords; monitors network settings, network software, and drivers; and maintains databases and a variety of server software. Provides technical support and training to system users; troubleshoots problems with programs, databases and/or infrastructure related systems; resolves problems; escalates problem to vendors or other personnel as appropriate; and ensures continual operations of customers’ network applications; and utilizes diagnostic tools and other resources as appropriate. Supports development and implementation of new technology; researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology business strategies; evaluates departmental information systems and communications requests; and works with vendors to implement new, and upgrade existing, technology. Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related field required
Three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Must possess and maintain a valid Georgia driver’s license

Responsibilities

Defines requirements, plans, researches, and evaluates capability of technology systems
Coordinates, configures, installs and maintains information technology systems hardware, software, backup and restore devices, databases, security solutions and peripheral devices
Coordinates information and resources to insure proper and timely installation and maintenance activities
Verifies availability and proper operation of products for installation
Schedules installations
Converts old system data to new system
Tests installed products per agency standards
Completes installations and conversions
Provides initial training to customers on new products as needed
Supports network system access
Defines, recommends, implements and maintains enterprise server and work station components
Defines security access levels
Sets up accounts for new employees and closes accounts when no longer necessary
Increases account capacity when existing blocks are insufficient for work requirements
Establishes port connections for new equipment to network as needed
Resolves network problems per established guidelines
Limits user access to specific areas according to user needs
Documents procedures and changes on all systems
Performs network administration
Configures, operates and maintains programs, databases and/or infrastructure related systems
Manages and configures servers to maintain updates
Backs up and monitors event logs
Analyzes event logs
Identifies potential problems
Monitors the performance and security of programs, databases and/or infrastructure systems
Checks and maintains connectivity
Upgrades servers
Adds/deletes computers to/from network
Manages user and email accounts and passwords
Monitors network settings, network software, and drivers
Maintains databases and a variety of server software
Provides technical support and training to system users
Troubleshoots problems with programs, databases and/or infrastructure related systems
Resolves problems
Escalates problem to vendors or other personnel as appropriate
Ensures continual operations of customers’ network applications
Utilizes diagnostic tools and other resources as appropriate
Supports development and implementation of new technology
Researches and evaluates computer systems, software, and technology issues
Develops technology solutions
Advises departments on technology business strategies
Evaluates departmental information systems and communications requests
Works with vendors to implement new, and upgrade existing, technology
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession
Reviews professional publications, technical manuals, and websites to increase knowledge of network operations
Attends conferences, workshops, and training sessions as appropriate