Systems Administrator

Rockingham Community College•Wentworth, NC

33d•Onsite

About The Position

The Systems Administrator position ensures the availability, integrity, and operational efficiency of the College Information System (CIS) and its related platforms by managing system security, backups, documentation, user access, software installation, application testing, and reporting. The role also involves supporting systems such as Informer and Self-Service, coordinating with departments to implement and maintain CIS applications and integrations, and delivering technical assistance and training to enhance user experience. The System Administrator reports to the Director of Information Systems and Institutional Research.

Requirements

Associate Degree in Information Systems Technology or related field.
Requires 1 to 3 years of experience working with information systems
Must be able to handle security duties with high level of confidentiality
Requires knowledge of Microsoft Office
Possess excellent oral and written communication skills
Interacts effectively with internal clients to identify needs and evaluate suitable solutions in a timely manner
Must be flexible to work through unexpected systems issues when they occur
Requires critical thinking skills and attention to detail

Nice To Haves

Bachelor's Degree related field
Experience with AWS, Active Directory, UNIX/LINUX, SQL Server
NC Community College experience
Project management experience

Responsibilities

Serve as administrator for the College Information System (CIS) System providing operational controls as required.
Maintain the integrity and the security of the data files on the administrative computer systems through backup procedures and security practices.
Provide project oversight for testing and implementation of CIS upgrades and migrations.
Manage security access for users and maintain password changes for CIS resources.
Deliver one-on-one or small group training for CIS as needed.
Provide technical support, and password maintenance for end users.
Install operating system level patches.
Perform operational procedures and provide reports as needed or required for the operation of the College.
Coordinate Technology Support Services administrative computer systems functions with other departments when appropriate.
Maintain Self-Service and associated software.
Maintain Informer software, upgrades, user security, and access.
Implement and maintain applications within CIS utilized by the Business Office, Human Resources, Student Development, and other departments as required.
Manage the college's user portal and enhance its functionality by developing and maintaining interactive features using HTML, CSS, and JavaScript.
Participate in relevant professional development opportunities such as conferences, webinars, and training sessions in accordance with College policy.
Support the CFNC interface, as well as other third-party integrations.
Provide documentation and access for College audits as required.
Support Moodle/Colleague Interfaces for proctoring, ThinkingStorm and tutoring software
Support scripting needs for Moodle Interface.
Cross-train on Moodle Administration support for distance learning for system operations and support, management of Sandbox, support tickets, reporting, patching and upgrades (account creation, making courses available, faculty/student access and functionality issues).
Cross-train on the administration of the college website to serve as the backup to the website administrator
Perform other related duties as incidental to the work described herein.