Polygraph

Sunayu•Annapolis Junction, MD

3d•$95,000 - $230,000•Onsite

About The Position

Position is contingent upon contract award Position Requirements Provide support for implementation, troubleshooting and maintenance of IT systems Manage the daily activities of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc Provide support for the escalation and communication of status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide in-depth experience in trouble-shooting IT systems; Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Provide support for the dispatch system and hardware problems and remains involved in the resolution process Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Support the design of systems, mission architecture and associated hardware; Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) Manage the daily activities of configuration and operation of IT systems

Requirements

Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity is required
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (05) years of additional SA experience may be substituted for a bachelor’s degree.
Infrastructure experience installing, configuring, maintaining, troubleshooting, and using system security (container security, virtual machine security, security boundary enforcement), configuration, and reporting tools.

Nice To Haves

Infrastructure experience with the following tools is strongly preferred: ELK, Tripwire, VMware, RedHat SELinux security tool suite

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Manage the daily activities of configuration and operation of IT systems