Systems Administrator

Blumhouse Productions•Los Angeles, CA

16h

About The Position

Blumhouse Productions is seeking a skilled and customer-focused Systems Administrator to join our newly established internal IT team. This role will serve as a critical technical resource supporting our diverse environment of creative professionals, production staff, and administrative teams across multiple facilities. The ideal candidate combines strong technical expertise with exceptional customer service skills and thrives in the fast-paced, dynamic world of entertainment production. As a Systems Administrator, you'll be at the forefront of ensuring our teams have the technology they need to create groundbreaking content. You'll work closely with end-users across all departments, collaborate with System Engineers and Architects on strategic initiatives, and help shape the technical foundation that powers our productions.

Requirements

Experience: Minimum 2+ years supporting a diverse combination of administrative and production-based end users, preferably in a Studio and/or Production based environment
Education: Undergraduate degree in Computer Science, Information Technology, or related field, or equivalent work experience
Technical Skills:
Strong proficiency with macOS and Windows operating systems
Solid understanding of LAN/WAN configuration and networking concepts
Knowledge of common scripting languages (Bash, Python, PowerShell)
Hardware troubleshooting and system configuration expertise
Soft Skills:
Exceptional customer service orientation and interpersonal skills
Excellent troubleshooting and analytical problem-solving abilities
Outstanding verbal and written communication skills
Strong organizational skills and ability to prioritize competing demands
Self-motivated with ability to work independently and as part of a team

Nice To Haves

Strong experience with Avid Editorial infrastructure including Media Composer workstations and Nexis storage appliances
Experience supporting Google Workspace (Gmail) and Microsoft Office 365 environments
Background working in post-production facilities, VFX studios, or entertainment production environments.
Experience with endpoint management platforms (e.g., NinjaOne)
Knowledge of security tools and best practices (e.g., SentinelOne, Huntress)
Identity and Access Management (IAM) platforms (Okta, JumpCloud)
Proven ability to manage time effectively and succeed in fast-paced, deadline-driven environments
Demonstrated capacity to learn new technologies quickly and adapt to evolving requirements
Experience with ticketing systems and IT service management (ITSM) practices
Passion for the entertainment industry and understanding of creative workflows

Responsibilities

Provide world-class technical support for daily studio operations and production initiatives
Serve as the primary point of contact for end-user support incidents across the organization
Deliver outstanding support through multiple channels including phone, ticketing system, and deskside visits
Ensure all support incidents are triaged and resolved promptly to minimize productivity loss
Act as an escalation point for complex technical issues requiring advanced troubleshooting
Build, install, maintain, and troubleshoot macOS and Windows workstations and laptops (primarily macOS environment)
Set up, configure, and relocate systems as needed to support changing business requirements
Participate in and execute preventative maintenance tasks to ensure optimal system performance
Manage hardware and software inventory across the organization
Provide technical expertise and ownership of application debugging for departmental workflows
Analyze complex hardware and software issues and develop effective solutions
Troubleshoot network connectivity issues and work with networking team on LAN/WAN problems
Debug application-specific issues affecting production and administrative workflows
Research emerging issues and implement proactive solutions
Execute small to medium-sized projects with clear objectives and timelines
Work collaboratively with other Blumhouse IT team members on studio-wide initiatives
Support larger infrastructure projects and technology rollouts
Create and maintain comprehensive documentation for systems, processes, and support procedures
Manage user account creation, modifications, and deactivations across multiple platforms